ServiceNow ITOM Architect

Tesslogs IT Solutions; Bengaluru; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Tesslogs IT Solutions is seeking a seasoned ServiceNow ITOM Architect to design, develop, and implement scalable ITOM solutions across PAN India. The role emphasizes architecture leadership, end-to-end delivery, and collaboration with cross-functional teams.

The candidate should have 10+ years of hands-on experience with ServiceNow ITOM, Discovery, Service Mapping, CMDB, and MID Server. Immediate/30 days notice and PAN India availability are preferred.

Qualifications

• 10+ years experience in ServiceNow ITOM architecture.
• Experience leading architecture, configuration and implementation of ITOM modules.

Responsibilities

• Design end-to-end ServiceNow ITOM solutions aligned with requirements.
• Lead architecture, configuration and implementation of ITOM modules.

Skills

ServiceNow architecture

ITOM modules

Discovery

Service Mapping

CMDB

MID Server

Job description

We are looking for an experienced ServiceNow ITOM Architect to design, develop, and implement scalable ServiceNow IT Operations Management (ITOM) solutions.

Experience: 10 Years

Location: PAN India

Notice Period: Immediate / 30 Days

Key Responsibilities

• Design and implement end-to-end ServiceNow ITOM solutions aligned with business and technical requirements.
• Lead the architecture, configuration, and implementation of ServiceNow ITOM modules.
• Configure and optimize Discovery, Service Mapping, Event Management, and CMDB.
• Design and maintain robust CMDB data models, relationships, and data quality standards.
• Implement and optimize Discovery schedules, patterns, probes, sensors, and MID Servers.
• Integrate ServiceNow with monitoring tools, cloud platforms, and third-party systems.
• Define ITOM architecture standards, best practices, governance, and technical roadmaps.
• Collaborate with infrastructure, cloud, network, security, and application teams.
• Troubleshoot complex ITOM issues and ensure platform performance, scalability, and reliability.
• Lead technical discussions, solution reviews, and knowledge-sharing sessions.
• Mentor developers and technical teams and ensure adherence to ServiceNow best practices.

Required Technical Skills

• Strong experience in ServiceNow platform architecture and ITOM implementations.
• Expertise in ServiceNow ITOM modules:
• Discovery
• Service Mapping
• Event Management
• CMDB
• Service Graph Connectors
• Health Log Analytics, where applicable
• Strong knowledge of MID Server architecture, configuration, and troubleshooting.
• Experience with Discovery patterns, probes, sensors, and identification and reconciliation rules.
• Knowledge of Configuration Management Database (CMDB) design, CSDM, and data governance.
• Experience integrating ServiceNow with monitoring tools and external systems using REST APIs, SOAP APIs, and IntegrationHub.
• Understanding of cloud infrastructure, including AWS, Azure, or GCP.
• Knowledge of ITIL processes and IT service management practices.
• Strong analytical, problem-solving, communication, and stakeholder-management skills.

Best Regards,

[e-mail]