SNOW-IT Operations Management,ServiceNow

Cerebra; Dadri; Sur place; INR 1 800 000 - 2 400 000; Plein temps

Résumé du poste

Cerebra is seeking an experienced ServiceNow ITOM Consultant with 8–10 years of IT experience to design, implement and support ITOM solutions in an enterprise environment.

The role focuses on Discovery, Service Mapping, Event Management, CMDB and MID Server with strong hands-on skills and the ability to integrate ITOM with external monitoring tools via REST/SOAP APIs and to customize with JavaScript.

Qualifications

• 8–10 years of overall IT experience.
• Strong hands-on experience in ServiceNow ITOM.
• Good experience in ServiceNow Discovery.
• Strong knowledge of Service Mapping.
• Experience with Event Management.
• Strong understanding of CMDB and CI relationships.
• Experience with MID Server configuration and troubleshooting.
• Knowledge of ServiceNow integrations and APIs.
• Good knowledge of JavaScript and ServiceNow scripting.
• Understanding of ITSM processes and ServiceNow platform architecture.
• Strong troubleshooting and analytical skills.
• Good communication and stakeholder-management skills.

Responsabilités

• Design, configure and implement ServiceNow ITOM solutions based on business requirements.
• Work on ServiceNow Discovery, including discovery patterns, schedules, credentials and troubleshooting.
• Configure and maintain Service Mapping and application/service dependencies.
• Implement and support Event Management and event correlation.
• Manage and maintain CMDB, including CI classes, relationships, identification and reconciliation.
• Configure and manage MID Servers and troubleshoot connectivity/discovery issues.
• Integrate ServiceNow ITOM with external monitoring and enterprise tools using REST/SOAP APIs.
• Develop and customize ServiceNow applications using JavaScript where required.
• Analyze and resolve ITOM-related incidents, defects and performance issues.
• Work with technical and business stakeholders to gather requirements and deliver ITOM solutions.
• Follow ServiceNow best practices for configuration, customization, testing and deployment.
• Support upgrades, enhancements and continuous improvement of the ServiceNow platform.

Connaissances

ITOM

Discovery

Service Mapping

Event Management

CMDB

MID Server

APIs

JavaScript

Troubleshooting

Stakeholder mgmt

ITSM

Outils

MID Server

REST APIs

SOAP APIs

Description du poste

Role & responsibilities

ServiceNow ITOM Consultant

Location: Noida
Experience: 810 Years
Skill: ServiceNow ITOM / ServiceNow

Job Summary

We are looking for an experienced ServiceNow ITOM Consultant with 8–10 years of experience to support and implement ServiceNow IT Operations Management solutions. The candidate should have strong hands-on experience in ITOM modules including Discovery, Service Mapping, Event Management, CMDB and MID Server.

The role requires a strong understanding of ServiceNow architecture, ITOM implementation, integrations and troubleshooting in an enterprise environment.

Key Responsibilities

• Design, configure and implement ServiceNow ITOM solutions based on business requirements.
• Work on ServiceNow Discovery, including discovery patterns, schedules, credentials and troubleshooting.
• Configure and maintain Service Mapping and application/service dependencies.
• Implement and support Event Management and event correlation.
• Manage and maintain CMDB, including CI classes, relationships, identification and reconciliation.
• Configure and manage MID Servers and troubleshoot connectivity/discovery issues.
• Integrate ServiceNow ITOM with external monitoring and enterprise tools using REST/SOAP APIs.
• Develop and customize ServiceNow applications using JavaScript where required.
• Analyze and resolve ITOM-related incidents, defects and performance issues.
• Work with technical and business stakeholders to gather requirements and deliver ITOM solutions.
• Follow ServiceNow best practices for configuration, customization, testing and deployment.
• Support upgrades, enhancements and continuous improvement of the ServiceNow platform.
• Prepare technical documentation and provide knowledge transfer to support teams.

Required Skills

• 8–10 years of overall IT experience.
• Strong hands-on experience in ServiceNow ITOM.
• Good experience in ServiceNow Discovery.
• Strong knowledge of Service Mapping.
• Experience with Event Management.
• Strong understanding of CMDB and CI relationships.
• Experience with MID Server configuration and troubleshooting.
• Knowledge of ServiceNow integrations and APIs.
• Good knowledge of JavaScript and ServiceNow scripting.
• Understanding of ITSM processes and ServiceNow platform architecture.
• Strong troubleshooting and analytical skills.
• Good communication and stakeholder-management skills.

Good to Have

• ServiceNow Certified System Administrator (CSA).
• ServiceNow CIS – Discovery.
• ServiceNow CIS – Service Mapping.
• Experience with large enterprise ServiceNow implementations.
• Experience integrating ServiceNow with monitoring tools.
• Knowledge of ITOM Health and Operational Intelligence.