ServiceNow Dev/Technical/Architect

WillWare Technologies; Bengaluru; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

WillWare Technologies is seeking a seasoned ServiceNow Architect to define and lead ITOM/CMDB architecture across PAN India. You will guide Discovery, Service Mapping, and Orchestration while ensuring governance and data quality for CMDB.

The role requires strong leadership and hands-on development in ServiceNow. Candidate should have 10+ years of experience, with deep knowledge of IRE and ITIL-aligned processes, and will collaborate with Cloud, Infra, and Security teams to ensure accurate

Qualifications

• Strong expertise in ServiceNow CMDB and ITOM modules including Discovery, Service Mapping, Event Management, and Orchestration.
• Hands-on experience with Identification & Reconciliation Engine (IRE) and CMDB governance.
• Proficiency in ServiceNow development (Business Rules, Client Scripts, Script Includes, Flow Designer).
• Knowledge of ITIL processes (Incident, Change, Problem, Asset, Configuration Management).
• Experience in cloud integrations (Azure, AWS, GCP) and monitoring tools.

Responsibilities

• Define and implement ServiceNow ITOM & CMDB architecture aligned with enterprise standards.
• Lead solution design for Discovery, Service Mapping, Event Management, and Orchestration.
• Establish governance frameworks for CMDB data quality, reconciliation, and lifecycle management.

Skills

ServiceNow CMDB

ITOM

Discovery

Service Mapping

Event Management

Orchestration

IRE (Identification & Reconciliation)

CMDB governance

ServiceNow development

ITIL processes

Cloud integrations

Tools

Flow Designer

REST APIs

Job description

Role: ServiceNow Architect

Experience:10+ Years

WorkMode:Onsite

Location: PAN India

Job Description :

Key Responsibilities

Architecture & Design

• Define and implement ServiceNow ITOM & CMDB architecture aligned with enterprise standards.
• Lead solution design for Discovery, Service Mapping, Event Management, and Orchestration.
• Establish governance frameworks for CMDB data quality, reconciliation, and lifecycle management.

Implementation & Delivery

• Configure CI classes, attributes, and relationships to support ITOM processes.
• Drive adoption of CSDM (Common Service Data Model) across business services.
• Oversee integrations with cloud, infrastructure, and monitoring tools.

Leadership & Strategy

• Act as a trusted advisor to stakeholders, ensuring alignment of ITOM/CMDB with ITSM and ITAM processes.
• Mentor developers and administrators, ensuring best practices in ServiceNow development.
• Collaborate with cross-functional teams (Cloud, Security, Infrastructure) to ensure accurate configuration data.

Continuous Improvement

• Develop CMDB health dashboards, KPIs, and audit mechanisms.
• Identify opportunities for automation and efficiency improvements.
• Troubleshoot ITOM/CMDB issues and drive long-term stability.

Required Skills

• Strong expertise in ServiceNow CMDB (4+ years) and ITOM modules (Discovery, Service Mapping, Event Management, Orchestration).
• Hands-on experience with Identification & Reconciliation Engine (IRE) and CMDB governance.
• Proficiency in ServiceNow development (Business Rules, Client Scripts, Script Includes, Flow Designer).
• Knowledge of ITIL processes (Incident, Change, Problem, Asset, Configuration Management).
• Experience in cloud integrations (Azure, AWS, GCP) and monitoring tools.