ServiceNow HRSD

Tekskills Inc.; Delhi; Hybrid; INR 1,400,000 - 2,200,000; Full time

Job summary

Tekskills Inc. is seeking an experienced ServiceNow HRSD Business Analyst to join our Bangalore team in a hybrid role.

You will analyze HRSD processes, design solutions, and collaborate with business stakeholders. Responsibilities include presenting the Global Template design, validating requirements, breaking them into SN HRSD solutions, supporting the sprint with design options, coordinating with SN support and QA, and sharing best practices for HRSD modules such as Service Portal, Knowledge,

Qualifications

• 4+ years of experience as SN HRSD BA.
• ServiceNow CIS HR, HRSD Professional, CSA, CAD certifications.
• Ability to lead analysis and design work.
• Ability to present SN HRSD solutions to stakeholders.

Responsibilities

• Lead analysis and design work to provide solutions to business problems.
• Present the SN HRSD solution to business stakeholders and gather requirements.
• Validate requirements and promote a fit-to-standard approach.
• Break down HRSD requirements into workable SN solution designs with stakeholders.
• Support all team members with design options in ServiceNow HRSD for various topics.
• Assist the dev team during sprints to resolve design problems.
• Coordinate with SN support and QA on design gaps, defects, tickets and enhancements.
• Share SN design best practices.
• Lead design work for new SN features and capabilities.

Skills

SN platform architecture

HR Service Portal

Knowledge base

HR Case management

Virtual Agent

Now Mobile App

Integration Hub

Access Management

Data model

Test automation framework

Reporting

Job description

Job Title: ServiceNow HRSD

Location: Bangalore (Hybrid)

• ServiceNow Certified: CIS HR, HRSD Professional, CSA, CAD
• At least 4+ years of experience as SN HRSD BA
• SN Skills: SN platform architecture & related products. HR scoped applications especially HR Service Portal, Knowledge base, HR Case management, Virtual Agent, Now Mobile App, Integration Hub, Access Management, Data model, Test Automation framework, Reporting
• Ability to lead analysis, design work to provide solutions to business problems
• Ability to present the SN HRSD solution (Global Template, already developed) to business stakeholders and gather requirements. Should be able to answer questions related to SN HRSD.
• Ability to validate requirements, reason out reasons for deviations to Global Template and promote a fit-to-standard approach
• Work with business stakeholders to break down HRSD business requirements into workable SN solution design
• Support all team members with design options in service now HRSD for various topics
• Support dev team during the sprint to solve any design problem
• Work with SN support and QA team on SN related design gaps, defects, tickets and enhancements
• Share SN design related best practices
• Lead any design work related to new SN features and capability