ServiceNow HRSD

Tekskills Inc.; Bengaluru; Hybrid; INR 1,100,000 - 1,500,000; Full time

Job summary

Tekskills Inc. is seeking a ServiceNow HRSD BA for a hybrid role in Bangalore. The candidate should bring 4+ years of SN HRSD experience and multiple HRSD certifications, with proven ability to design and present HR solutions to stakeholders.

The role involves translating business HR requirements into working ServiceNow designs, leading design discussions, and supporting the dev and QA teams to close gaps and implement new capabilities.

Qualifications

• 4+ years of experience as a SN HRSD BA.
• SN HRSD certifications: CIS HR, HRSD Professional, CSA, CAD.
• Strong SN HRSD solution design and requirement gathering.
• Ability to present solutions to business stakeholders.
• Ability to validate requirements and promote fit-to-standard.

Responsibilities

• Lead analysis and design work to deliver SN HRSD solutions.
• Present SN HRSD solutions to business stakeholders and gather requirements.
• Validate requirements and promote a fit-to-standard approach.
• Collaborate with business to translate HRSD needs into SN designs.
• Support development, QA, SN support on design gaps and enhancements.
• Share SN design best practices and lead new feature design.
• Assist sprint with design options and guidance on SN HRSD topics.

Skills

SN HRSD BA

SN platform architecture

HR Service Portal

Knowledge base

HR Case management

Virtual Agent

Now Mobile App

Integration Hub

Access Management

Data model

Test Automation

Reporting

Job description

Job Title: ServiceNow HRSD

Location: Bangalore (Hybrid)

• ServiceNow Certified: CIS HR, HRSD Professional, CSA, CAD
• At least 4+ years of experience as SN HRSD BA
• SN Skills: SN platform architecture & related products. HR scoped applications especially HR Service Portal, Knowledge base, HR Case management, Virtual Agent, Now Mobile App, Integration Hub, Access Management, Data model, Test Automation framework, Reporting
• Ability to lead analysis, design work to provide solutions to business problems
• Ability to present the SN HRSD solution (Global Template, already developed) to business stakeholders and gather requirements. Should be able to answer questions related to SN HRSD.
• Ability to validate requirements, reason out reasons for deviations to Global Template and promote a fit-to-standard approach
• Work with business stakeholders to break down HRSD business requirements into workable SN solution design
• Support all team members with design options in service now HRSD for various topics
• Support dev team during the sprint to solve any design problem
• Work with SN support and QA team on SN related design gaps, defects, tickets and enhancements
• Share SN design related best practices
• Lead any design work related to new SN features and capability