ServiceNow HRSD

Tekskills Inc.; Mumbai; Hybrid; INR 900,000 - 1,500,000; Full time

Job summary

Tekskills Inc. is seeking a ServiceNow HRSD Specialist in Bengaluru with a hybrid work model. The candidate should have 4+ years of experience as a ServiceNow HRSD Business Analyst and strong expertise in HRSD modules and related SN platform architecture.

The role involves leading analysis, presenting solutions to stakeholders, and driving fit-to-standard HRSD implementations while supporting sprint design and QA activities.

Qualifications

• 4+ years of experience as ServiceNow HRSD BA.
• Experience with HRSD modules and related SN platform
• Certified in SN HRSD or related certifications are preferred

Responsibilities

• Lead analysis and design work to provide SN HRSD solutions.
• Present the SN HRSD solution to business stakeholders and gather requirements.
• Validate requirements and promote a fit-to-standard approach.
• Break down HRSD business requirements into workable SN designs.
• Support team with design options in SN HRSD across topics.
• Assist dev team during sprints to resolve design issues.
• Collaborate with SN support and QA on gaps, defects, tickets, and enhancements.
• Share SN design best practices.
• Lead design work for new SN features and capabilities.

Skills

SN HRSD BA

ServiceNow architecture

HR Service Portal

Knowledge base

HR Case management

Virtual Agent

Now Mobile App

Integration Hub

Access Management

Data model

Test Automation

Reporting

ServiceNow Certifications

Job description

Job Title: ServiceNow HRSD

Location: Bangalore (Hybrid)

• ServiceNow Certified: CIS HR, HRSD Professional, CSA, CAD
• At least 4+ years of experience as SN HRSD BA
• SN Skills: SN platform architecture & related products. HR scoped applications especially HR Service Portal, Knowledge base, HR Case management, Virtual Agent, Now Mobile App, Integration Hub, Access Management, Data model, Test Automation framework, Reporting
• Ability to lead analysis, design work to provide solutions to business problems
• Ability to present the SN HRSD solution (Global Template, already developed) to business stakeholders and gather requirements. Should be able to answer questions related to SN HRSD.
• Ability to validate requirements, reason out reasons for deviations to Global Template and promote a fit-to-standard approach
• Work with business stakeholders to break down HRSD business requirements into workable SN solution design
• Support all team members with design options in service now HRSD for various topics
• Support dev team during the sprint to solve any design problem
• Work with SN support and QA team on SN related design gaps, defects, tickets and enhancements
• Share SN design related best practices
• Lead any design work related to new SN features and capability