ServiceNow HRSD Consultant

Tata Consultancy Services; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Tata Consultancy Services in Bengaluru is seeking an experienced ServiceNow HRSD Consultant to design, implement, and support HRSD solutions. The role focuses on HR case management, employee service delivery, knowledge management, and workflow automation to improve the employee experience.

The candidate will implement and support HRSD modules, gather business requirements, configure workflows and integrations, and collaborate with HR and stakeholders to deliver scalable solutions.

Qualifications

• 5-12 years of overall IT experience with 3+ years in ServiceNow HRSD.
• Hands-on experience in HR Case Management, Employee Center, Lifecycle Events, and Knowledge Management.
• Strong ServiceNow platform configuration and customization skills.
• Experience with Flow Designer, Integration Hub, REST/SOAP APIs, and JavaScript.
• Understanding of HR processes and employee service delivery models.
• Knowledge of ITIL and Agile methodologies.

Responsibilities

• Implement and support ServiceNow HRSD modules, including:
• HR Case & Knowledge Management
• Employee Center
• Lifecycle Events
• HR Service Catalog
• Document Management
• Gather business requirements and translate them into scalable HRSD solutions.
• Configure workflows, forms, catalogs, and automation using ServiceNow best practices.
• Develop integrations with HR systems and third-party applications.
• Support platform enhancements, upgrades, and issue resolution.
• Collaborate with HR and business stakeholders to improve employee experience.

Skills

HRSD

ServiceNow

Flow Designer

Integrations

JavaScript

Knowledge Mgmt

ITIL

Agile

REST APIs

Integration Hub

Tools

Integration Hub

REST/SOAP APIs

Job description

Job Role: ServiceNow HRSD Consultant

Experience: 5-12 Years

Location: TCS Gopalan Global Axis Block-H, Rd Number 9, opp. SRI SATHYA SAI SUPER SPECIALITY HOSPITAL, KIADB Export Promotion Industrial Area, Whitefield, Bengaluru, Karnataka 560066

Employment Type: Full-Time

Mode of Interview: Walkin Drive on Saturday 10th October 2026

Job Overview

We are looking for an experienced ServiceNow HRSD Consultant to design, implement, and support Human Resources Service Delivery (HRSD) solutions. The ideal candidate will have strong expertise in HR case management, employee service delivery, knowledge management, and workflow automation.

Key Responsibilities

• Implement and support ServiceNow HRSD modules, including:
• HR Case & Knowledge Management
• Employee Center
• Lifecycle Events
• HR Service Catalog
• Document Management
• Gather business requirements and translate them into scalable HRSD solutions.
• Configure workflows, forms, catalogs, and automation using ServiceNow best practices.
• Develop integrations with HR systems and third-party applications.
• Support platform enhancements, upgrades, and issue resolution.
• Collaborate with HR and business stakeholders to improve employee experience.

Required Skills

• 5-12 years of overall IT experience with 3+ years in ServiceNow HRSD.
• Hands-on experience in HR Case Management, Employee Center, Lifecycle Events, and Knowledge Management.
• Strong ServiceNow platform configuration and customization skills.
• Experience with Flow Designer, Integration Hub, REST/SOAP APIs, and JavaScript.
• Understanding of HR processes and employee service delivery models.
• Knowledge of ITIL and Agile methodologies.