ServiceNow HRSD

Tekskills Inc.; Dadri; Hybrid; INR 1,200,000 - 2,200,000; Full time

Job summary

Tekskills Inc. is seeking a ServiceNow HRSD expert to drive HRSD solutions from analysis through delivery. The role focuses on HRSD modules such as Service Portal, Knowledge Base, Case Management, and Virtual Agent, with a strong emphasis on design and collaboration with business stakeholders.

You will work in a hybrid setup in Bangalore, aligning global template guidance with local requirements, and support the development and QA teams to ensure robust, scalable SN HRSD implementations.

Qualifications

• Experience as SN HRSD BA or equivalent in ServiceNow HRSD projects.
• Familiarity with HRSD modules like Service Portal, Knowledge Base, Case Management.
• Ability to translate business requirements into SN HRSD design.
• Knowledge of SN platform architecture and related products.

Responsibilities

• Lead analysis and design to deliver SN HRSD solutions.
• Present SN HRSD designs to stakeholders and capture requirements.
• Validate requirements and promote fit‑to‑standard approaches.
• Break down HRSD needs into workable SN designs for delivery.
• Support dev, QA, and deployment teams during sprints and fixes.

Skills

SN HRSD

HRSD BA

HR Service Portal

Knowledge Base

Virtual Agent

Reporting

Data Model

Integration Hub

Now Mobile App

Access Management

Test Automation

SN Platform

Job description

Job Title: ServiceNow HRSD

Location: Bangalore (Hybrid)

• ServiceNow Certified: CIS HR, HRSD Professional, CSA, CAD
• At least 4+ years of experience as SN HRSD BA
• SN Skills: SN platform architecture & related products. HR scoped applications especially HR Service Portal, Knowledge base, HR Case management, Virtual Agent, Now Mobile App, Integration Hub, Access Management, Data model, Test Automation framework, Reporting
• Ability to lead analysis, design work to provide solutions to business problems
• Ability to present the SN HRSD solution (Global Template, already developed) to business stakeholders and gather requirements. Should be able to answer questions related to SN HRSD.
• Ability to validate requirements, reason out reasons for deviations to Global Template and promote a fit-to-standard approach
• Work with business stakeholders to break down HRSD business requirements into workable SN solution design
• Support all team members with design options in service now HRSD for various topics
• Support dev team during the sprint to solve any design problem
• Work with SN support and QA team on SN related design gaps, defects, tickets and enhancements
• Share SN design related best practices
• Lead any design work related to new SN features and capability