ServiceNow HRSD

Tekskills Inc.; Chennai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Tekskills Inc. in Bangalore Hybrid is seeking a ServiceNow HRSD BA with 4+ years of experience to drive HRSD solutions. You will analyze requirements, design configurations, and present solutions to business stakeholders for buy-in.

Responsibilities include leading analysis, shaping HRSD designs, supporting sprints, collaborating with QA and SN support teams, and sharing best practices for HRSD implementations.

Qualifications

• 4+ years of experience as SN HRSD BA.
• SN HRSD certifications: CIS HR, HRSD Professional, CSA, CAD.
• Ability to lead analysis and design to solve business problems.
• Ability to present SN HRSD solutions to stakeholders and gather requirements.

Responsibilities

• Lead analysis and design work to provide SN HRSD solutions.
• Present SN HRSD solution to stakeholders and gather requirements.
• Validate requirements and promote a fit-to-standard approach.
• Break down HRSD requirements into workable SN designs.
• Support dev team during sprints to resolve design issues.
• Collaborate with SN support and QA on design gaps, tickets, enhancements.
• Share SN design best practices and lead new feature designs.

Skills

SN HRSD BA

SN platform architecture

HRSD certifications

HR Service Portal

Knowledge base

HR Case management

Virtual Agent

Integration Hub

Data model

Test Automation

Reporting

Job description

Job Title: ServiceNow HRSD

Location: Bangalore (Hybrid)

• ServiceNow Certified: CIS HR, HRSD Professional, CSA, CAD
• At least 4+ years of experience as SN HRSD BA
• SN Skills: SN platform architecture & related products. HR scoped applications especially HR Service Portal, Knowledge base, HR Case management, Virtual Agent, Now Mobile App, Integration Hub, Access Management, Data model, Test Automation framework, Reporting
• Ability to lead analysis, design work to provide solutions to business problems
• Ability to present the SN HRSD solution (Global Template, already developed) to business stakeholders and gather requirements. Should be able to answer questions related to SN HRSD.
• Ability to validate requirements, reason out reasons for deviations to Global Template and promote a fit-to-standard approach
• Work with business stakeholders to break down HRSD business requirements into workable SN solution design
• Support all team members with design options in service now HRSD for various topics
• Support dev team during the sprint to solve any design problem
• Work with SN support and QA team on SN related design gaps, defects, tickets and enhancements
• Share SN design related best practices
• Lead any design work related to new SN features and capability