ServiceNow Developer (Telecom Domain)

Neolatika; Maharashtra; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Neolatika in Maharashtra, India is seeking a skilled ServiceNow Developer to design, configure, and extend enterprise applications on the ServiceNow platform. The role focuses on implementing ITSM modules (Incident, Problem, Change, Service Catalog) and building automation using workflows, client scripts, and UI policies.

You will integrate with telecom systems and third-party apps via APIs and collaborate with analysts and operations teams.

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field.
• 4+ years of experience in ServiceNow development.
• Strong knowledge of ServiceNow scripting (JavaScript, Glide APIs).
• Experience with ServiceNow ITSM modules.
• Hands-on experience with REST/SOAP integrations.
• Familiarity with ServiceNow platform architecture and best practices.
• Experience using Git or other version control tools.

Responsibilities

• Develop, configure, and customize applications on the ServiceNow platform.
• Implement and maintain ITSM modules such as Incident, Problem, Change, and Service Catalog.
• Design and develop workflows, business rules, client scripts, and UI policies.
• Integrate ServiceNow with telecom systems and third-party applications using APIs.
• Support automation of telecom service operations and service requests.
• Troubleshoot and resolve platform issues and performance problems.
• Collaborate with business analysts, telecom operations teams, and developers.
• Participate in platform upgrades, testing, and deployment activities.

Skills

ServiceNow development

JavaScript

Glide APIs

ITSM modules

REST/SOAP integrations

Git/version control

Team collaboration

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow Flow Designer

IntegrationHub

Job description

• Develop, configure, and customize applications on the ServiceNow platform.
• Implement and maintain ITSM modules such as Incident, Problem, Change, and Service Catalog.
• Design and develop workflows, business rules, client scripts, and UI policies.
• Integrate ServiceNow with telecom systems and third-party applications using APIs.
• Support automation of telecom service operations and service requests.
• Troubleshoot and resolve platform issues and performance problems.
• Collaborate with business analysts, telecom operations teams, and developers.
• Participate in platform upgrades, testing, and deployment activities.

Key Responsibilities

• Develop, configure, and customize applications on the ServiceNow platform.
• Implement and maintain ITSM modules such as Incident, Problem, Change, and Service Catalog.
• Design and develop workflows, business rules, client scripts, and UI policies.
• Integrate ServiceNow with telecom systems and third-party applications using APIs.
• Support automation of telecom service operations and service requests.
• Troubleshoot and resolve platform issues and performance problems.
• Collaborate with business analysts, telecom operations teams, and developers.
• Participate in platform upgrades, testing, and deployment activities.

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, IT, or related field.
• 4+ years of experience in ServiceNow development.
• Strong knowledge of ServiceNow scripting (JavaScript, Glide APIs).
• Experience with ServiceNow ITSM modules.
• Hands-on experience with REST/SOAP integrations.
• Familiarity with ServiceNow platform architecture and best practices.
• Experience using Git or other version control tools.

Preferred Skills & Key Competencies

• Experience in Telecom domain processes such as service provisioning, network operations, or OSS/BSS integration.
• Familiarity with ServiceNow Flow Designer, IntegrationHub, and automation workflows.
• Experience working in Agile or DevOps environments.
• Strong problem-solving and analytical skills.
• Ability to work with cross-functional teams and business stakeholders.
• Good communication and documentation skills.