ServiceNow Developer

Akkodis; Gurugram District; Presencial; INR 1 800 000 - 2 800 000; Tempo integral

Resumo da oferta

Akkodis is seeking an experienced ServiceNow professional to administer, configure, and develop across ITSM modules such as Incident, Problem, Change, Knowledge, CMDB, Service Requests, SLM, and Virtual Agent. You will also support ITOM, ITBM, HRSD, and CSM, building UI Actions, Policies, and ACLs to secure data and behavior.

You will plan upgrades, maintain CMDB data, and implement integrations via SOAP and REST.

Qualificações

• Bachelor’s degree in Computer Science or related field required.
• 5+ years of relevant ServiceNow experience.
• Certified ServiceNow Administrator mandatory.
• Experience across ITSM modules: Incident, Problem, Change, Knowledge, CMDB, Service Requests, SLM, Virtual Agent.
• Familiarity with SQL, HTML, and CSS.

Responsabilidades

• Perform admin, configuration, and development across ServiceNow ITSM modules (Incident, Problem, Change, Knowledge, CMDB, Service Requests, SLM, Virtual Agent).
• Configure and support non-ITSM modules including ITOM, ITBM, HRSD, and CSM.
• Build and maintain UI Actions, UI Policies, and ACLs to govern platform behavior and security.
• Plan and perform platform upgrades with minimal live disruption.
• Maintain accurate CMDB data to support reliable services.
• Develop technical solutions, write server-side scripts, and test against requirements.
• Integrate ServiceNow with SOAP/REST APIs and monitoring solutions.

Conhecimentos

ServiceNow admin

SQL

HTML

CSS

Communication

Now Assist for ITSM

GenAI capabilities

API integration

Formação académica

Bachelor’s degree in Computer Science

Ferramentas

SOAP

REST APIs

Monitoring solutions

Descrição da oferta de emprego

• Carry out admin, configuration, and development activities across ServiceNow ITSM modules – Incident Management, Problem Management, Change Management, Knowledge Management, CMDB, Service Requests, SLM, and Virtual Agent.
• Configure and support non-ITSM modules, including ITOM, ITBM, HRSD, and CSM.
• Build and maintain UI Actions, UI Policies, and Access Control Lists (ACLs) to manage platform behaviour and security.
• Use ACLs to control the security mechanism in ServiceNow, governing user access to data and functions.
• Plan and perform platform upgrades, validating functionality and minimising disruption to live services.
• Maintain accurate configuration data within the CMDB to support reliable, well-governed services.

Development & Technical Solutions

• Develop technical solutions, implement them, and perform component integration tests against business requirements.
• Write various server-side scripts using Script Includes and related scripting techniques.
• Develop and maintain the Employee Self-Service (ESS) portal through Content Management.
• Understand business needs and the need to standardise processes, building this into the platform design.
• Apply familiarity with SQL, HTML, and CSS to extend and customise platform functionality.
• Document technical designs and configurations to support maintainability and knowledge sharing.
• Experience with Now Assist for ITSM (incident summarization, resolution notes etc)
• Awareness of GenAI and Agentic AI capabilities in ServiceNow (AI Search, Virtual Agent)

Integration

• Integrate ServiceNow with other systems using SOAP and REST APIs.
• Support integration of ServiceNow (SNOW) with monitoring solutions.
• Collaborate with various cross-functional teams to define and determine integration requirements.
• Collaborate with cross-functional teams to gather requirements and deliver fit-for-purpose solutions.
• Communicate clearly, both verbally and in writing, interacting with and influencing stakeholders at all levels of the organisation.
• Understand business needs and standardise processes, embedding good practice into platform design.
• Share knowledge and document solutions to support the wider team and continuous improvement.
• Stay current with new ServiceNow capabilities and apply them to improve service quality and efficiency.
• Experience on non-ITSM modules, e.g. ITOM, ITBM, HRSD & CSM
• Exposure to SOAP and REST API integration, and to ServiceNow integration with monitoring solutions
• Bachelor’s degree in Computer Science or a related field
• 5+ years’ relevant experience
• Certified ServiceNow Administrator (mandatory)
• Experience in admin, configuration, and development across ServiceNow ITSM modules (Incident, Problem, Change, Knowledge Management, CMDB, Service Requests, SLM, and Virtual Agent)
• Familiarity with SQL, HTML, and CSS
• Excellent verbal and written communication skills, with the ability to interact and influence at all levels of the organisation