ServiceNow Developer - Technical Specialist-App Development

Birlasoft; Dadri; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Birlasoft is seeking a skilled ServiceNow Developer in India (Dadri, Uttar Pradesh) to design, customize, and implement ServiceNow across ITSM, CSM, and integrations. You will work with analysts, architects, and stakeholders to translate requirements into scalable solutions, using JavaScript, Glide API, Flow Designer, and IntegrationHub.

Responsibilities include REST/SOAP integrations, platform upgrades, and documenting designs.

Qualifications

• Hands-on experience as a ServiceNow Developer (3+ years).
• Strong knowledge of ServiceNow core platform features and capabilities.
• Expertise in ServiceNow scripting (JavaScript, Glide, Jelly, AngularJS preferred).
• Experience in ITSM, CSM, and Integrations modules.

Responsibilities

• Design, develop, and implement ServiceNow solutions across ITSM, CSM, Integrations, or other modules as per business needs.
• Customize ServiceNow applications, workflows, forms, business rules, client scripts, UI policies, and integrations.
• Collaborate with business analysts, architects, and stakeholders to understand requirements and deliver solutions.
• Develop and configure ServiceNow applications using JavaScript, Glide API, Flow Designer, and IntegrationHub.
• Integrate ServiceNow with external systems via REST, SOAP, APIs, and MID Server.
• Maintain platform stability, performance, and upgrades including patch management and version upgrades.
• Create and maintain technical documentation, including solution designs and user guides.
• Follow ServiceNow best practices and ensure security and compliance standards are met.
• Troubleshoot issues, perform root cause analysis, and provide ongoing support.

Skills

ServiceNow development

JavaScript

Glide API

ITIL / ITSM knowledge

Communication / problem-solving

Tools

ServiceNow Studio

Flow Designer

IntegrationHub

Update Sets

Service Portal

REST APIs

SOAP APIs

Job description

Key Responsibilities

• Design, develop, and implement ServiceNow solutions across ITSM, CSM, Integrations, or other modules as per business needs.
• Customize ServiceNow applications, workflows, forms, business rules, client scripts, UI policies, and integrations.
• Collaborate with business analysts, architects, and stakeholders to understand requirements and deliver solutions.
• Develop and configure ServiceNow applications using JavaScript, Glide API, Flow Designer, and IntegrationHub.
• Integrate ServiceNow with external systems via REST, SOAP, APIs, and MID Server.
• Maintain platform stability, performance, and upgrades including patch management and version upgrades.
• Create and maintain technical documentation, including solution designs and user guides.
• Follow ServiceNow best practices and ensure security and compliance standards are met.
• Troubleshoot issues, perform root cause analysis, and provide ongoing support.

Required Skills & Experience

• Hands‑on experience as a ServiceNow Developer (minimum 3+ years).
• Strong knowledge of ServiceNow core platform features and capabilities.
• Expertise in ServiceNow scripting (JavaScript, Glide, Jelly, AngularJS preferred).
• Experience in at least one or more modules: ITSM, CSM, Integrations.
• Knowledge of integrations (REST/SOAP APIs, web services, LDAP, SSO, etc.).
• Familiarity with ServiceNow Studio, Update Sets, Flow Designer, Service Portal development.
• Experience with platform upgrades, performance tuning, and troubleshooting.
• Good understanding of ITIL/ITSM processes.
• Strong communication and problem‑solving skills.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) must have.
• One or more advanced certifications (CIS ITSM, CIS CSM) must have.
• Experience with Agile/Scrum methodology.
• Exposure to ServiceNow App Engine / custom application development.

Soft Skills

• Strong analytical and logical thinking.
• Ability to work independently and in teams.
• Proactive in identifying opportunities for process improvement.
• Excellent communication and interpersonal skills.