ServiceNow Developer - Technical Specialist-App Development

Birlasoft; India; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Birlasoft Noida, India is seeking a ServiceNow Developer - Technical Specialist for App Development to design, develop, and implement ServiceNow solutions across ITSM, CSM, and integrations. You will customize workflows, forms, and scripts, and collaborate with analysts and stakeholders to deliver scalable solutions.

The role requires 3+ years hands-on ServiceNow experience, strong scripting skills, and familiarity with Flow Designer, IntegrationHub, and API integrations; knowledge of ITIL

Qualifications

• Hands-on ServiceNow Developer with 3+ years of experience.
• Strong knowledge of ServiceNow core platform features and capabilities.
• Expertise in ServiceNow scripting (JavaScript, Glide, Jelly).
• Experience in ITSM, CSM, Integrations modules.
• Familiarity with Flow Designer, IntegrationHub, REST/SOAP APIs.
• Proficiency with ServiceNow Studio, Update Sets, and Service Portal development.
• Experience with platform upgrades and performance troubleshooting.
• Understanding ITIL/ITSM processes.
• Good communication and problem-solving skills.

Responsibilities

• Design, develop, and implement ServiceNow solutions across ITSM, CSM, Integrations, or other modules.
• Customize ServiceNow applications, workflows, forms, business rules, client scripts, UI policies, and integrations.
• Collaborate with business analysts, architects, and stakeholders to understand requirements and deliver solutions.
• Develop and configure ServiceNow applications using JavaScript, Glide API, Flow Designer, and IntegrationHub.
• Integrate ServiceNow with external systems via REST, SOAP, APIs, and MID Server.
• Maintain platform stability, performance, and upgrades including patch management and version upgrades.
• Create and maintain technical documentation, including solution designs and user guides.
• Follow ServiceNow best practices and ensure security and compliance standards are met.
• Troubleshoot issues, perform root cause analysis, and provide ongoing support.

Skills

ServiceNow

JavaScript

Glide API

Flow Designer

IntegrationHub

REST APIs

SOAP

Web Services

LDAP

SSO

ITSM

CSM

Integrations

ServiceNow Studio

Update Sets

Service Portal

ITIL

Tools

AngularJS

Job description

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Location: INDIA - NOIDA- BIRLASOFT OFFICE

Title: ServiceNow Developer - Technical Specialist-App Development

Description:

Area(s) of responsibility

Key Responsibilities

• Design, develop, and implement ServiceNow solutions across ITSM, CSM, Integrations, or other modules as per business needs.
• Customize ServiceNow applications, workflows, forms, business rules, client scripts, UI policies, and integrations.
• Collaborate with business analysts, architects, and stakeholders to understand requirements and deliver solutions.
• Develop and configure ServiceNow applications using JavaScript, Glide API, Flow Designer, and IntegrationHub.
• Integrate ServiceNow with external systems via REST, SOAP, APIs, and MID Server.
• Maintain platform stability, performance, and upgrades including patch management and version upgrades.
• Create and maintain technical documentation, including solution designs and user guides.
• Follow ServiceNow best practices and ensure security and compliance standards are met.
• Troubleshoot issues, perform root cause analysis, and provide ongoing support.

Required Skills Experience

• Hands-on experience as a ServiceNow Developer (minimum 3+ years).
• Strong knowledge of ServiceNow core platform features and capabilities.
• Expertise in ServiceNow scripting (JavaScript, Glide, Jelly, AngularJS preferred).
• Experience in at least one or more modules: ITSM, CSM, Integrations
• Knowledge of integrations (REST/SOAP APIs, web services, LDAP, SSO, etc.).
• Familiarity with ServiceNow Studio, Update Sets, Flow Designer, Service Portal development.
• Experience with platform upgrades, performance tuning, and troubleshooting.
• Good understanding of ITIL/ITSM processes.
• Strong communication and problem-solving skills.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) must have.
• One or more advanced certifications (CIS ITSM, CIS CSM) must have.
• Experience with Agile/Scrum methodology.
• Exposure to ServiceNow App Engine / custom application development.

Soft Skills

• Strong analytical and logical thinking.
• Ability to work independently and in teams.
• Proactive in identifying opportunities for process improvement.
• Excellent communication and interpersonal skills.