ServiceNow Developer / ITSM & ITOM (Discovery, CMDB, Service Mapping)

Maneva Consulting; Pune District, Bengaluru, Hyderabad; Hybrid; INR 1,800,000 - 2,800,000; Full time

Benefits offered by this job

CSA Mandatory

ITSM Implementation Specialist

ITOM Implementation Specialist

CAD Good to have

Job summary

Maneva Consulting in India is seeking a skilled ServiceNow Developer specialized in ITSM and ITOM (Discovery, CMDB, Service Mapping). The role demands designing and implementing end-to-end service management solutions to ensure visibility, reliability, and automation across enterprise IT infrastructure.

You will drive CMDB governance, service mapping, and tool integrations for proactive operations, collaborating with architects and infrastructure teams while delivering robust workflows, probes,

Qualifications

• 5-8 years of ServiceNow development experience.
• Minimum 3+ years ITOM (Discovery/CMDB/Service Mapping) experience.
• Bachelor's degree in Computer Science / IT or related field.

Responsibilities

• Design and develop ITSM modules (Incident,Problem, Change, Request, Service Catalog).
• Implement and manage ITOM modules including Discovery, CMDB, and Service Mapping.
• Configure and maintain Discovery schedules, probes, sensors, and patterns.
• Develop and maintain CMDB data model, relationships, and governance policies.
• Implement Service Mapping (top-down and tag-based approaches).
• Integrate monitoring/event tools with ServiceNow (Event Management).
• Develop automation using Flow Designer and Integration Hub.
• Customize workflows, UI policies, and business rules.
• Perform data reconciliation and CMDB health improvements.
• Support testing, upgrades, and production issues.
• Collaborate with architects, stakeholders, and infrastructure teams.

Skills

ITSM development

ITOM (Discovery, CMDB, Service Mapping

CMDB data model

Flow Designer

JavaScript

Glide APIs

REST

MID Server

ITIL processes

Agile

AWS

Azure

GCP

Education

Bachelor's degree in Computer Science / IT or related field

Tools

CAD

Job description

Greetings from Maneva!

Job Description

Job Title – ServiceNow Developer ITSM & ITOM (Discovery, CMDB, Service Mapping)

Location – PAN India

Experience – 7-10 years

Notice – Immediate to 30 days

Requirements:

• We are seeking a highly skilled ServiceNow Developer with strong expertise in ITSM and ITOM modules including Discovery, CMDB, and Service Mapping.
• The role involves designing and implementing end-to-end service management and operations solutions, ensuring visibility, reliability, and automation across enterprise IT infrastructure.
• The candidate will play a key role in CMDB governance, service mapping, and integration of monitoring tools for proactive operations.

Key Responsibilities

• Design and develop ITSM modules (Incident,Problem, Change, Request, Service Catalog)
• Implement and manage ITOM modules including Discovery, CMDB, and Service Mapping
• Configure and maintain Discovery schedules, probes, sensors, and patterns
• Develop and maintain CMDB data model, relationships, and governance policies
• Implement Service Mapping (top-down and tag-based approaches)
• Integrate monitoring/event tools with ServiceNow (Event Management).
• Develop automation using Flow Designer and Integration Hub
• Customize workflows, UI policies, and business rules.
• Perform data reconciliation and CMDB health improvements.
• Support testing, upgrades, and production issues.
• Collaborate with architects, stakeholders, and infrastructure teams.

Required Skills & Qualifications

• Strong experience in ITSM development.
• Hands‑on expertise in ITOM (Discovery, CMDB, Service Mapping).
• Strong understanding of CMDB data model and CSDM framework.
• Experience in configuring probes, sensors, and discovery patterns.
• Proficiency in JavaScript, Glide APIs, Flow Designer.
• Experience with REST/SOAP integrations and MID Server.
• Knowledge of ITIL processes and service lifecycle.

Preferred Skills

• Experience with Event Management and AIOps.
• Exposure to cloud discovery (AWS, Azure, GCP).
• Knowledge of Performance Analytics and dashboards.
• DevOps and CI/CD integration experience.Understanding of infrastructure monitoring tools (Dynatrace, SolarWinds, etc.).

Certifications

• ServiceNow Certified System Administrator (CSA) Mandatory
• Certified Implementation Specialist ITSM Preferred
• Certified Implementation Specialist ITOM Mandatory
• ServiceNow Certified Application Developer (CAD) Good to have

Prerequisites

• Bachelor's degree in Computer Science / IT or related field.
• 5-8 years of ServiceNow development experience.
• Minimum 3+ years of ITOM (Discovery/CMDB/Service Mapping) experience.
• Strong understanding of enterprise IT infrastructure.
• Experience working in Agile environments.

Soft Skills

• Strong analytical and skills
• Excellent communication and stakeholder management
• Ability to work in cross-functional teams
• Proactive and solution-oriented mindset.