ServiceNow - Technical Consultant_ITOM Developer

NTT DATA BUSINESS SOLUTIONS; Bengaluru; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS seeks a ServiceNow Technical Consultant ITOM Developer to join their Bangalore team. This senior role requires deep technical expertise and leadership to deliver complex ServiceNow implementations and solutions.

Responsibilities include designing scalable CSM/ITOM solutions, managing integrations with CRM and ERP systems, and guiding teams in best practices and ITIL-aligned processes. Strong JavaScript and Flow Designer skills are essential.

Qualifications

• 3+ years of experience in ServiceNow
• 4+ years in CSM
• Proven track record of enterprise ServiceNow implementations

Responsibilities

• Lead design and delivery of scalable CSM solutions aligned with enterprise architecture and best practices.
• Provide hands-on expertise across CSM modules including Case Management, Knowledge Management, Entitlements, and Customer Onboarding.
• Architect and manage real-time integrations with CRM, finance systems, and third-party platforms.
• Demonstrate proficiency in REST/SOAP APIs, IntegrationHub, MID Server, and integration workflows.
• Oversee interoperability and ensure seamless data flow across platforms.

Skills

ServiceNow

CSM

JavaScript

GlideScript

Flow Designer

ServiceNow Studio

Education

Bachelor's or Master's in CS/IT

Tools

REST APIs

SOAP APIs

IntegrationHub

MID Server

Job description

Job Summary

We are currently seeking a ServiceNow Technical Consultant ITOM Developer to join our team in Bangalore, Karnataka, India.

We are seeking a highly certified and experienced Senior ServiceNow Technical Consultant to lead and deliver complex ServiceNow implementations and solutions. This role demands deep technical expertise, strategic thinking, and a passion for driving digital transformation through the ServiceNow platform.

Job Details

• Location: On-site
• Job Type: Full-Time

Responsibilities

• Lead design and delivery of scalable CSM solutions aligned with enterprise architecture and industry best practices.
• Provide strong hands-on expertise across CSM modules including Case Management, Knowledge Management, Entitlements, and Customer Onboarding.
• Strong knowledge of CSM data models, case lifecycle, and customer workflows.
• Architect and manage real-time integrations with CRM, finance systems, and third-party platforms.
• Demonstrate proficiency in REST/SOAP APIs, IntegrationHub, MID Server, and integration workflows.
• Integrate ServiceNow with CRM systems, ERP platforms, financial systems, and external applications.
• Oversee interoperability and ensure seamless data flow across platforms.Apply working knowledge of ITSM processes (Incident, Problem, Change, Service Catalog) mapped to ITIL standards.

Qualifications

• Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
• 3+ years of experience in ServiceNow and 4+ years of CSM experience.
• Proven track record of successful ServiceNow implementations in enterprise environments.

Certifications

• CIS CSM certified.

Skills and Competencies

• Strong understanding of ServiceNow architecture and data model.
• Proficiency in JavaScript, GlideScript, Flow Designer, and ServiceNow Studio.
• Experience with Agile methodologies and DevOps practices.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.