ServiceNow ITOM CMDB Implementor / Developer – 5-10 Years – Chennai / Bengaluru / Hyderabad

Theitmind; Chennai District; On-site; INR 900,000 - 1,200,000; Full time

Job summary

A leading IT solutions provider in Chennai is seeking an experienced ServiceNow ITOM Developer. You will play a crucial role in developing, configuring, and maintaining ITOM solutions to optimize enterprise IT infrastructure. The ideal candidate should have over 5 years of ServiceNow experience, with strong knowledge of ITOM applications including Discovery and Service Mapping. This full-time position offers a collaborative environment with opportunities for professional growth.

Qualifications

• 5+ years of experience in ServiceNow development focusing on ITOM applications.
• Strong knowledge of Discovery, Service Mapping, Event Management, and Orchestration.
• Hands-on experience in integration with various monitoring tools.

Responsibilities

• Build, configure, and maintain ITOM solutions to enable proactive monitoring.
• Collaborate with ITSM, SecOps, and ITAM teams for integrations.
• Support platform upgrades and enhancements for ITOM applications.

Skills

ServiceNow development

ITOM applications

Discovery

Service Mapping

Event Management

Orchestration

Monitoring tools integration

ITIL processes

Education

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Implementation Specialist – ITOM

Job description

Position: ServiceNow -ITOM- CMDB Implementor / Developer

Exp Range: 5-10 Years

Position Type: Full Time

Keywords: ITOM, CMDB, CMDB health

Role Description

• We are seeking a highly skilled ServiceNow ITOM Developer with 5+ years of hands‑on experience in development, customization, and integrations
• The candidate will be responsible for building, configuring, and maintaining ITOM solutions (Discovery, Service Mapping, Event Management, Cloud Management, and Orchestration) to enable proactive monitoring, automation, and optimization of enterprise IT infrastructure.

Must-Have

• 5+ years of ServiceNow development experience with a focus on ITOM applications.
• Strong knowledge of Discovery, Service Mapping, Event Management, and Orchestration.
• Hands‑on experience integrating with monitoring tools (SolarWinds, Splunk, Dynatrace, AppDynamics, Nagios).
• Experience in CMDB architecture, CI classes, relationships, and reconciliation rules.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist – ITOM (preferred).
• Good understanding of ITIL v4 processes (Event, Incident, Change, Configuration).
• Develop and configure ServiceNow ITOM modules including:
• Discovery & CMDB population (using probes, sensors, and patterns).
• Service Mapping to define application dependencies.
• Event Management with third‑party monitoring tools.
• Design and maintain custom workflows, Business Rules, Script Includes, and Flow Designer automations.
• Build integrations with monitoring and CMDB tools via REST/SOAP APIs, MID Servers, and IntegrationHub.
• Ensure CMDB data accuracy and compliance with ITIL processes.
• Troubleshoot and optimize Discovery schedules, patterns, and classification rules.
• Collaborate with ITSM, SecOps, and ITAM teams for cross‑module integrations.
• Support platform upgrades, patches, and feature enhancements for ITOM applications.

Good-to-Have

• CMDB Implementation, Integration, Service Migration & Operations
• ITOM & ITAM, Performance Analytics Module Expertise is mandatory
• CSDM Module Basics
• ServiceNow Discovery Specialist
• CMDB Development Experience (Scripting)
• Discovery methods, Dynamic Service Mapping, Tag based Discovery concepts, Cloud based discovery
• Workflow, business rules, custom scripts, validations rules

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