Servicenow Developer

Aionos; Hyderabad; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

Aionos in Hyderabad is seeking a ServiceNow ITOM Developer/Consultant with 4+ years of hands-on experience to design, implement and support ITOM solutions. Key focus areas include Discovery, Service Mapping, CMDB, Event Management, MID Servers and Cloud Discovery; you will configure and optimise schedules, patterns and integrations.

The ideal candidate has strong JavaScript and Glide APIs skills, REST/SOAP integrations, and the ability to collaborate with global teams on platform upgrades and

Qualifications

• 4+ years of ServiceNow development and administration.
• Hands-on with Discovery, CMDB Health, Service Mapping, Event Management, MID Server.
• Strong JavaScript and Glide API knowledge; scripting.
• REST/SOAP integrations and Integration Hub experience.

Responsibilities

• Design, develop and support ServiceNow ITOM solutions.
• Configure ITOM modules: Discovery, Service Mapping, Event Management, CMDB, Cloud Discovery.
• Manage MID Servers and Discovery schedules.
• Develop integrations using REST/SOAP and Integration Hub.
• Collaborate with global teams and participate in upgrades.

Skills

ITOM Development

Discovery

Service Mapping

CMDB

Event Management

MID Server

JavaScript

REST API

Tools

Flow Designer

Integration Hub

REST API

Glide API

Job description

Location: Financial District, Hyderabad

Work Mode: Full-time, Work from Office (5 Days a Week)

Shift Timing: Aligned with the CEST (Central European Summer Time)

Notice Period: Candidates who can join within 15 days

Job Description

We are seeking a skilled ServiceNow ITOM Developer/Consultant with 4+ years of hands‑on experience in implementing and supporting ServiceNow IT Operations Management (ITOM) solutions. The ideal candidate should possess strong expertise in Discovery, Service Mapping, CMDB, Event Management, and Integrations, along with a solid understanding of IT infrastructure and cloud technologies.

Key Responsibilities

• Design, develop, implement, and support ServiceNow ITOM solutions.
• Configure and maintain ITOM modules, including:
• Discovery
• Service Mapping
• Event Management
• CMDB
• Cloud Discovery
• Install, configure, and troubleshoot MID Servers.
• Develop and optimize Discovery schedules, credentials, and patterns.
• Manage CMDB data quality, health, and governance using Identification and Reconciliation Engine (IRE).
• Build and maintain Service Mapping for business‑critical applications and services.
• Configure Event Management rules, alert correlation, and integrations with monitoring tools.
• Develop custom solutions using Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer.
• Create and support integrations with third‑party applications using REST/SOAP APIs and Integration Hub.
• Collaborate with infrastructure, application, and business teams to ensure successful ITOM implementations.
• Participate in platform upgrades, deployments, and ongoing enhancements.
• Troubleshoot and resolve ServiceNow platform and ITOM‑related issues.

Required Skills

• 4+ years of ServiceNow development and administration experience.
• Hands‑on experience with:
• ServiceNow Discovery
• CMDB and CMDB Health
• Service Mapping
• Event Management
• MID Server Administration
• Strong knowledge of JavaScript, Glide APIs, and ServiceNow scripting.
• Experience with REST/SOAP integrations and Integration Hub.
• Understanding of IT infrastructure components:
• Windows/Linux Servers
• Network Devices
• Databases
• Virtualization Technologies
• Familiarity with cloud platforms such as AWS and Azure.
• Experience in Flow Designer and workflow automation.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow CIS Discovery and/or Service Mapping certification.
• Experience with monitoring tools such as Splunk, Dynatrace, AppDynamics, SCOM, SolarWinds, or Nagios.
• Exposure to Agile delivery methodologies.

Desired Candidate Profile

• Strong analytical and troubleshooting skills.
• Excellent communication and stakeholder management abilities.
• Ability to work independently and within global teams.
• Experience in end‑to‑end ITOM implementation projects.

Keywords: ServiceNow ITOM, Discovery, Service Mapping, CMDB, Event Management, Cloud Discovery, MID Server, IRE, Integration Hub, REST API, Flow Designer, JavaScript, AWS, Azure.