Servicenow Developer

Quess; Hyderabad; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

Quess is seeking a seasoned ServiceNow Developer with strong ITSM and ITOM expertise to design and implement end-to-end service management solutions in Hyderabad. The role emphasizes CMDB governance, discovery, and integration of monitoring tools for proactive operations.

The ideal candidate brings 7–10 years of development experience, hands-on JavaScript, Flow Designer, and REST/SOAP integrations, and a solid ITIL background. Immediate notice is preferred.

Qualifications

• Bachelor's degree in Computer Science/IT or related field
• 5–8 years of ServiceNow development experience
• Minimum 3+ years of ITOM (Discovery/CMDB/Service Mapping) experience

Responsibilities

• Design and develop ITSM modules (Incident,Problem, Change, Request, Service Catalog)
• Implement and manage ITOM modules including Discovery, CMDB, and Service Mapping
• Configure and maintain Discovery schedules, probes, sensors, and patterns
• Develop and maintain CMDB data model, relationships, and governance policies
• Implement Service Mapping (top-down and tag-based approaches)
• Integrate monitoring/event tools with ServiceNow (Event Management)
• Develop automation using Flow Designer and Integration Hub
• Customize workflows, UI policies, and business rules
• Perform data reconciliation and CMDB health improvements
• Support testing, upgrades, and production issues
• Collaborate with architects, stakeholders, and infrastructure teams

Skills

ITSM development

ITOM (Discovery, CMDB, Service Mapping

CMDB data model

JavaScript

Flow Designer

REST/SOAP integrations

MID Server

Glide APIs

Education

Bachelor's degree in Computer Science / IT or related field

Tools

MID Server

ServiceNow Studio

Job description

Job Description

Job Title - ServiceNow Developer ITSM & ITOM (Discovery, CMDB, Service Mapping)

Location - Hyderabad

Experience - 7 - 10 years

Notice - Immediate

Requirements

• We are seeking a highly skilled ServiceNow Developer with strong expertise in ITSM and ITOM modules including Discovery, CMDB, and Service Mapping.
• The role involves designing and implementing end-to-end service management and operations solutions, ensuring visibility, reliability, and automation across enterprise IT infrastructure.
• The candidate will play a key role in CMDB governance, service mapping, and integration of monitoring tools for proactive operations.

Key Responsibilities

• Design and develop ITSM modules (Incident,Problem, Change, Request, Service Catalog)
• Implement and manage ITOM modules including Discovery, CMDB, and Service Mapping
• Configure and maintain Discovery schedules, probes, sensors, and patterns
• Develop and maintain CMDB data model, relationships, and governance policies
• Implement Service Mapping (top-down and tag-based approaches)
• Integrate monitoring/event tools with ServiceNow (Event Management).
• Develop automation using Flow Designer and Integration Hub
• Customize workflows, UI policies, and business rules.
• Perform data reconciliation and CMDB health improvements.
• Support testing, upgrades, and production issues.
• Collaborate with architects, stakeholders, and infrastructure teams.

Required Skills & Qualifications

• Strong experience in ITSM development.
• Hands-on expertise in ITOM (Discovery, CMDB, Service Mapping).
• Strong understanding of CMDB data model and CSDM framework.
• Experience in configuring probes, sensors, and discovery patterns.
• Proficiency in JavaScript, Glide APIs, Flow Designer.
• Experience with REST/SOAP integrations and MID Server.
• Knowledge of ITIL processes and service lifecycle.

Preferred Skills

• Experience with Event Management and AIOps.
• Exposure to cloud discovery (AWS, Azure, GCP).
• Knowledge of Performance Analytics and dashboards.
• DevOps and CI/CD integration experience.
• Understanding of infrastructure monitoring tools (Dynatrace, SolarWinds, etc.).

Certifications

• ServiceNow Certified System Administrator (CSA) Mandatory
• Certified Implementation Specialist ITSM Preferred
• Certified Implementation Specialist ITOM Mandatory
• ServiceNow Certified Application Developer (CAD) Good to have

Prerequisites

• Bachelors degree in Computer Science / IT or related field.
• 5–8 years of ServiceNow development experience.
• Minimum 3+ years of ITOM (Discovery/CMDB/Service Mapping) experience.
• Strong understanding of enterprise IT infrastructure.
• Experience working in Agile environments.

Soft Skills

• Strong analytical and skills
• Excellent communication and stakeholder management
• Ability to work in cross-functional teams