ServiceNow Developer (ITSM / ITOM)

FyerX Global Private Limited; India; Remote; INR 1,800,000 - 3,000,000; Full time

Job summary

FyerX Global Private Limited is seeking an experienced ServiceNow Developer specializing in ITSM and ITOM to design, customize, and automate enterprise service workflows. You will write clean JavaScript, build complex workflows via Flow Designer, configure CMDB patterns, and create robust integration endpoints to streamline IT infrastructure tracking and resolution times.

The ideal candidate will have 4–8 years in core IT systems engineering with 4+ years actively coding on the ServiceNow

Qualifications

• 4 to 8 years of core IT systems engineering experience with 4+ dedicated years actively coding, configuring, and supporting the ServiceNow platform.
• Strong mastery of JavaScript, Glide API frameworks, JSON structures, REST/SOAP protocols, and relational database logic.
• Deep understanding of ITIL v4 frameworks, network topologies, infrastructure monitoring, cloud compute architectures, and CMDB governance patterns.
• Mandatory certification: CAD and CIS-ITSM or CIS-ITOM.

Responsibilities

• Develop and customize ITSM modules (Incident, Problem, Change, Knowledge, Service Catalog).
• Design ITOM capabilities (Mid Server configurations, automated Discovery, Service Mapping patterns, and Event Management rules).
• Write custom scripts (Business Rules, Client Scripts, UI Actions, Script Includes, data validation loops).
• Build orchestration flows with Flow Designer and Workflow Editor to streamline cross-platform IT requests.
• Construct robust integration pipelines via Integration Hub to connect ServiceNow with external cloud infrastructures and monitoring networks.
• Govern the CMDB with accurate CI health metrics, relationships, IRE rules, and dependency maps.
• Lead update set management, code reviews, and resolve merge conflicts across delivery streams.

Skills

JavaScript

Glide API

REST/SOAP

JSON

CMDB

ITIL v4

Flow Designer

Integration Hub

ServiceNow

Tools

Mid Server

Discovery

Service Portal

Job description

This is a remote position.

ServiceNow Developer (ITSM / ITOM Focus)

Job Details

• Employment Type: Contract
• Work Mode: Remote
• Location: Offshore
• Total Experience Required: 4 to 8 years
• Relevant Experience Required: 4+ years of dedicated ServiceNow design, development, and implementation experience
• Mandatory Certification: ServiceNow Certified Application Developer (CAD) and Certified Implementation Specialist (CIS) in ITSM or ITOM

Job Summary

We are seeking an experienced ServiceNow Developer specializing in IT Service Management (ITSM) and IT Operations Management (ITOM) to design, customize, and automate our enterprise service workflows. The ideal candidate will write clean JavaScript, build complex workflows via Flow Designer, configure service mapping patterns, and create robust integration endpoints to streamline IT infrastructure tracking and resolution times.

Key Responsibilities

• Develop and customize core ITSM modules, configuring Incident, Problem, Change, Knowledge, and Service Catalog structures using the native Glide API.
• Design and deploy ITOM capabilities, implementing Mid Server configurations, automated Discovery runs, Service Mapping patterns, and Event Management rules.
• Write custom programmatic scripts, including Business Rules, Client Scripts, UI Actions, Script Includes, and complex data validation loops using JavaScript.
• Build automated orchestration flows within Flow Designer and Workflow Editor to streamline repetitive cross-platform IT requests.
• Construct robust integration pipelines via Integration Hub, securely connecting ServiceNow with external cloud infrastructures, deployment pipelines, and third-party monitoring networks.
• Govern the Configuration Management Database (CMDB), maintaining accurate CI health metrics, structural relationships, identification and reconciliation rules (IRE), and dependency maps.
• Lead update set management and deployment routines, configuring peer code reviews, debugging processing log errors, and resolving merge conflicts across delivery streams.

Requirements

• 4 to 8 years of core IT systems engineering experience, with 4+ dedicated years actively coding, configuring, and supporting the ServiceNow platform.
• Strong technical mastery of JavaScript, ServiceNow Glide API frameworks, JSON structures, REST/SOAP protocols, and relational database logic.
• Deep structural understanding of ITIL v4 frameworks, network topologies, infrastructure monitoring, cloud compute architectures, and CMDB governance patterns.
• Mandatory certification: ServiceNow Certified Application Developer (CAD) and Certified Implementation Specialist (CIS-ITSM or CIS-ITOM).

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) credential.
• Prior experience implementing ServiceNow Service Portal components using AngularJS, HTML5, and CSS boot-strapping tools.