Interesting Job Opportunity: GSPANN - Senior/Lead ServiceNow Developer

GSPANN Technologies, Inc; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

GSPANN Technologies, Inc is seeking a ServiceNow Developer - Lead/Sr. Lead to drive platform development and ongoing improvements in Gurugram/Hyderabad.

The role requires at least 6 years of hands-on ServiceNow experience and strong collaboration with ITIL-aligned teams. You will lead development efforts, mentor peers, and work with process consultants to ensure scalable, secure, and high-availability ServiceNow solutions across modules like Incident, Problem, Change, Request, and Knowledge

Qualifications

• Hands-on experience with ServiceNow platform development and support.
• Ability to align technical solutions with business processes and ITIL practices.
• Experience with integrating systems via REST and SOAP APIs.

Responsibilities

• Provide development and support for ServiceNow platform issues, including root cause analysis and permanent fixes.
• Develop and maintain custom applications, workflows, and integrations within ServiceNow.
• Collaborate with process consultants to align platform capabilities with ITIL best practices.
• Manage and optimize ensuring data integrity and alignment with configuration management processes.
• Lead technical discussions and provide guidance.
• Work closely with project managers to support ServiceNow-related project deliverables.
• Perform impact analysis and implement changes following change management protocols.
• Monitor platform performance and implement proactive measures to ensure high availability.
• Stay updated with ServiceNow releases and recommend platform upgrades and enhancements.

Skills

ServiceNow

Communication

REST/SOAP APIs

Agile/DevOps

Performance tuning/Sec

Job description

Job Position :

ServiceNow Developer - Lead/ Sr. Lead

Experience Required :

6 Years +

Job Type :

Full-Time

Location :

Gurugram/ Hyderabad

Technical Skill Requirements

• Proven experience in ServiceNow.
• Experience in process consulting and aligning technical solutions with business processes.
• Proficiency in JavaScript, Glide API, and ServiceNow scripting.
• Familiarity with ServiceNow modules like Incident, Problem, Change, Request, and Knowledge Management.
• Excellent troubleshooting and analytical skills.

Role And Responsibilities

• Provide development and support for ServiceNow platform issues, including root cause analysis and permanent fixes.
• Develop and maintain custom applications, workflows, and integrations within ServiceNow.
• Collaborate with process consultants to align platform capabilities with ITIL best practices.
• Manage and optimize ensuring data integrity and alignment with configuration management processes.
• Lead technical discussions and provide guidance.
• Work closely with project managers to support ServiceNow-related project deliverables.
• Perform impact analysis and implement changes following change management protocols.
• Monitor platform performance and implement proactive measures to ensure high availability.
• Stay updated with ServiceNow releases and recommend platform upgrades and enhancements.

Required Skills

• Strong communication and stakeholder management abilities.
• ServiceNow certifications (CSA, CAD, ITSM, etc.) are highly desirable.
• Experience in ServiceNow integrations using REST/SOAP APIs.
• Exposure to Agile and DevOps methodologies.
• Knowledge of performance tuning and platform security best practices.