Servicenow Developer

Synechron; Bengaluru Urban; On-site; INR 1,500,000 - 2,800,000; Full time

Job summary

Synechron in Bengaluru is seeking an experienced ServiceNow Developer with deep expertise in ITOM Visibility, Discovery, Service Mapping, CMDB, and Service Graph Connectors. The role focuses on designing, implementing, and maintaining ITOM solutions to enhance infrastructure visibility and service dependency mapping.

Responsibilities include configuring ITOM modules, developing discovery patterns, creating service maps, managing CMDB governance with IRE, and driving data quality improvements

Qualifications

• Experience designing, implementing, and maintaining ServiceNow ITOM solutions.
• Proficiency with Discovery, Service Mapping, CMDB and ITOM Visibility.
• Ability to configure and troubleshoot Discovery Patterns and service maps.

Responsibilities

• Design and implement ITOM solutions including Discovery, Service Mapping, and CMDB.
• Configure ITOM Visibility modules for end-to-end visibility.
• Develop and troubleshoot Discovery Patterns for servers, databases, and cloud resources.
• Create and maintain Service Mapping Patterns to map application dependencies.
• Implement Service Graph Connectors for cloud providers and third-party systems.
• Configure CMDB governance using IRE and perform data quality improvements.
• Develop probes, sensors, patterns, and integration workflows as needed.
• Collaborate with infrastructure, cloud, application, and operations teams.

Skills

ServiceNow ITOM

ITOM Visibility

Discovery

Service Mapping

CMDB

IRE

Data quality

Probes & sensors

Job description

We are seeking an experienced ServiceNow Developer with strong expertise in ITOM Visibility, Discovery, Service Mapping, Service Graph Connectors, CMDB, Discovery Patterns, and Service Mapping Patterns. The ideal candidate will be responsible for designing, implementing, and maintaining ServiceNow ITOM solutions to improve infrastructure visibility, CMDB accuracy, service dependency mapping, and operational efficiency.

Key Responsibilities:

• Design, develop, and implement ServiceNow ITOM solutions including Discovery, Service Mapping, and CMDB
• Configure and maintain ITOM Visibility modules to provide end-to-end infrastructure and service visibility
• Develop, customize, and troubleshoot Discovery Patterns for servers, databases, middleware, network devices, and cloud resources
• Create and maintain Service Mapping Patterns to discover application dependencies and business service topologies
• Implement and support Service Graph Connectors for integrating data from cloud providers, monitoring tools, and third-party systems
• Configure and manage CMDB governance using Identification and Reconciliation Engine (IRE)
• Perform CI reconciliation, normalization, and data quality improvements
• Develop custom probes, sensors, patterns, and integration workflows where required
• Design and maintain service maps for critical business applications
• Collaborate with infrastructure, cloud, application, and operations teams to ensure accurate service mapping
• Support cloud discovery for AWS, Azure, and hybrid environments
• Troubleshoot Discovery schedules, MID Servers, pattern execution failures, and service mapping issues
• Participate in CMDB health improvement initiatives and governance reviews
• Configure Event Management and integrate monitoring tools where applicable
• Create technical documentation, implementation guides, and knowledge transfer documents
• Support ServiceNow upgrades and platform enhancements