ServiceNow Developer

Milwaukee Tool; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Milwaukee Tool is seeking a ServiceNow Developer in Bengaluru, India to support design, configuration, and ongoing maintenance of the Now Platform. You will collaborate with senior resources to deliver workflows, apps, and platform improvements, performing hands-on delivery and routine development within a mature team.

The role emphasizes practical capacity-building and productive teamwork, with responsibilities across development, testing, upgrades, and documentation to ensure ITSM best

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Hands-on experience with ServiceNow development and administration.
• Basic understanding of JavaScript and web development concepts.
• Familiarity with ITIL and ITSM concepts, including incident, problem, and change management.
• Understanding of relational databases and scripting logic.
• Hands-on experience with a mix of configuration, scripting, troubleshooting, testing, and documentation.
• ServiceNow Certified System Administrator certification.
• Exposure to ServiceNow modules such as ITSM, ITOM, and CSM.
• Experience with Azure DevOps.
• Familiarity with REST and SOAP web services and integration concepts.
• Basic knowledge of HTML and CSS for Service Portal work.
• Strong problem-solving skills and attention to detail.
• Good communication skills and ability to work in a team environment.

Responsibilities

• Develop and configure ServiceNow applications, workflows, and forms using Flow Designer, Business Rules, Client Scripts, and UI Policies.
• Assist in building and maintaining custom applications and modules on the Now Platform.
• Support incident, problem, and change processes.
• Write and maintain scripts using JavaScript and GlideScript for automation and integrations.
• Participate in testing, debugging, and troubleshooting platform issues.
• Support and develop App Engine capabilities.
• Collaborate with business analysts to translate requirements into technical solutions.
• Assist with ServiceNow upgrades, patches, and instance maintenance.
• Create and maintain technical documentation for configurations and customisations.
• Follow ITSM best practices and internal development standards.

Skills

ServiceNow development

ServiceNow administration

JavaScript

REST and SOAP integrations

ITIL/ITSM knowledge

Problem solving

Team collaboration

Education

Bachelor's degree in Computer Science or related field

Tools

Flow Designer

Client Scripts

UI Policies

GlideScript

Azure DevOps

REST API / SOAP

Service Portal (HTML/CSS)

Job description

The ServiceNow Developer will support the design, configuration, and ongoing maintenance of the ServiceNow platform The role is designed for a motivated developer who can work with senior ServiceNow resources and administrators to deliver workflows, applications, and platform improvements that improve how the organization operates The candidate will contribute to hands-on delivery, help with routine development and maintenance activities, and develop within a mature team structure that already has senior development capability in place The role focus on practical capacity-builder rather than a standalone technical owner

Responsibilities:

• Develop and configure ServiceNow applications, workflows, and forms using Flow Designer, Business Rules, Client Scripts, and UI Policies.
• Assist in building and maintaining custom applications and modules on the Now Platform.
• Support incident, problem, and change processes.
• Write and maintain scripts using JavaScript and GlideScript for automation and integrations.
• Participate in testing, debugging, and troubleshooting platform issues.
• Support and develop App Engine capabilities.
• Collaborate with business analysts to translate requirements into technical solutions.
• Assist with ServiceNow upgrades, patches, and instance maintenance.
• Create and maintain technical documentation for configurations and customisations.
• Follow ITSM best practices and internal development standards.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Hands-on experience with ServiceNow development and administration.
• Basic understanding of JavaScript and web development concepts.
• Familiarity with ITIL and ITSM concepts, including incident, problem, and change management.
• Understanding of relational databases and scripting logic.
• Hands-on experience with a mix of configuration, scripting, troubleshooting, testing, and documentation.
• ServiceNow Certified System Administrator certification.
• Exposure to ServiceNow modules such as ITSM, ITOM, and CSM.
• Experience with Azure DevOps.
• Familiarity with REST and SOAP web services and integration concepts.
• Basic knowledge of HTML and CSS for Service Portal work.
• Strong problem-solving skills and attention to detail.
• Good communication skills and ability to work in a team environment.