Snow Developer

HCL Technologies Limited; Dadri, Chennai, Bengaluru; Sur place; INR 1 200 000 - 1 800 000; Plein temps

Résumé du poste

HCL Technologies Limited is seeking a skilled ServiceNow Developer to design, develop, and implement solutions on the ServiceNow platform, aligning with ITIL best practices and governance. You will collaborate with stakeholders to optimize business processes and automate workflows.

Responsibilities include configuring ITSM/ITOM modules, scripting in JavaScript, integrating with external systems via REST/SOAP, and supporting platform upgrades while maintaining security standards.

Qualifications

• Hands-on ServiceNow development experience.
• Strong knowledge of ITIL processes and modules (ITSM, ITOM, ITBM, HRSD, CSM, CMDB).
• Proficient in JavaScript, Glide API, HTML/CSS and REST/SOAP integrations.
• Ability to translate business requirements into technical solutions.
• Excellent communication and collaboration skills.

Responsabilités

• Design, develop, configure, and customize ServiceNow apps and modules.
• Develop and maintain custom scripts, UI policies, business rules and client scripts.
• Integrate ServiceNow with external systems using APIs and IntegrationHub.
• Collaborate with stakeholders to translate requirements into solutions.
• Perform testing and coordinate UAT with stakeholders.
• Maintain configuration documentation and support upgrades/patching.
• Troubleshoot issues and ensure governance, security and ITIL alignment.
• Stay current with ServiceNow features and best practices.

Connaissances

ServiceNow development

Stakeholder collaboration

ITIL knowledge

Analytical problem solving

Communication skills

Outils

JavaScript

Glide API

HTML/CSS

REST/SOAP integrations

IntegrationHub

Jira

Azure DevOps

Description du poste

Job Description for ServiceNow Developer

We are seeking a skilled ServiceNow Developer to design, develop, and implement solutions on the ServiceNow platform. The ideal candidate will work closely with stakeholders to enhance business processes, automate workflows, and ensure the platform aligns with organizational goals and ITIL best practices.

Key Responsibilities

• Design, develop, configure, and customize ServiceNow applications and modules (e.g., ITSM, ITOM, ITBM, HRSD, CSM, or others as required).
• Develop and maintain custom scripts, UI policies, UI actions, business rules, and client scripts.
• Integrate ServiceNow with external systems using APIs, web services, and IntegrationHub.
• Collaborate with process owners and stakeholders to translate business requirements into technical solutions.
• Perform unit testing, system testing, and coordinate UAT with stakeholders.
• Maintain documentation for configurations, changes, and processes.
• Support platform upgrades, patching, and instance maintenance.
• Troubleshoot and resolve technical issues and defects in a timely manner.
• Ensure adherence to governance, compliance, and security standards within the platform.
• Stay current with new ServiceNow features and best practices, providing recommendations for platform optimization.

Required Qualifications

• 46 years of hands‑on experience with ServiceNow development.
• Strong knowledge of ServiceNow modules such as Incident, Problem, Change, Service Catalogue, and CMDB.
• Experience with JavaScript, Glide API, HTML, CSS, and REST/SOAP integrations.
• Understanding of ITIL processes and best practices.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and collaboration skills.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD) or Implementation Specialist certification(s).
• Experience with Flow Designer, Integration Hub, or Scoped Applications.
• Familiarity with Agile development practices and tools (e.g., Jira, Azure DevOps).
• Experience working in large enterprise or multi-instance environments.