Servicenow CSM Developer

Allegis Global Solutions; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Allegis Global Solutions is looking for a ServiceNow Developer in Bengaluru, India. The ideal candidate will design and configure ServiceNow applications and workflows, ensuring integration with third-party systems.

Candidates should have ServiceNow development experience, specifically in Customer Service Management or Financial Services Operations, and strong troubleshooting skills. The role includes support responsibilities and requires excellent problem-solving abilities.

Qualifications

• ServiceNow Certified System Administrator.
• Experience in Customer Service Management or Financial Services Operations.
• Knowledge of integration tools and document management.

Responsibilities

• Design, develop, and configure ServiceNow applications and workflows.
• Build and maintain integrations with third-party applications.
• Provide technical support and troubleshoot software issues.

Skills

ServiceNow development experience in CSM or FSO

REST/SOAP APIs

Problem-solving skills

Analytical skills

Education

ServiceNow Certified System Administrator

Tools

Integration Hub

Flow Designer

Automated Test Framework (ATF)

Job description

• Development and configuration: Design, develop, and configure ServiceNow applications, modules (CSM or FSO), workflows, and catalog items. This includes setting up forms, fields, client scripts, business rules, and UI policies.
• Integration: Build and maintain integrations with other systems and third-party applications using tools like REST/SOAP APIs and Integration Hub.
• Data management: Manage data imports, exports, and transformations, and ensure data integrity.
• Troubleshooting and support: Provide technical support to users, identify and resolve software flaws, and conduct regression testing.
• Documentation: Create and maintain comprehensive technical documentation for configurations, customizations, and processes.

Requirements

• ServiceNow Certified System Administrator.
• ServiceNow development experience in Customer Service Management (CSM) or Financial Services Operations (FSO) REQUIRED. [years based on job-level]
• Knowledge and/or micro-certification in at least one of the following:
• Playbooks
• Flow Designer
• Now Assist / AI
• Platform Analytics
• Service Portal
• Automated Test Framework (ATF)
• Strong understanding of ServiceNow platform capabilities and best practices.
• Excellent problem-solving and analytical skills.