Servicenow Developer

Tata Consultancy Services; India; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Tata Consultancy Services is seeking a ServiceNow Administrator/Developer to manage and extend the ServiceNow platform across enterprise applications. The role involves building workflows, configuring modules, and integrating with external systems to support client processes.

The candidate should design and implement ITSM configurations, catalog items, and automation while ensuring platform health and compliance. Strong collaboration with functional teams is required.

Qualifications

• Experience in designing and developing ServiceNow solutions across applications, forms, workflows, policies and ACLs.
• Hands-on experience with ITSM modules (Incident, Change, Problem).
• Integrations with other systems and service catalog design.

Responsibilities

• Provide general support, admin, and maintenance for the ServiceNow platform and related applications.
• Collaborate with the ServiceNow team to build requested items using workflows across customer and fulfillment teams.
• Develop, configure, and improve core and custom ServiceNow applications; resolve end-user issues.
• Monitor health, usage, and compliance; develop system integrations and automation.
• Create and configure business rules, UI policies, UI actions, client scripts, and ACLs; design notifications and UI components.
• Guide module development to measure Cost, Schedule, Quality, and Effectiveness for leadership insights.
• Coordinate upgrades and data exchange between ServiceNow and other systems; create reports and dashboards.

Skills

ServiceNow Administration

ServiceNow Developer

Integrations

Tools

ServiceNow Platform

Job description

Role & responsibilities

Technical/Functional Skills

Working in ServiceNow platform in an Admin/Developer enterprise-wide,

Expertise in Design and develop solutions within the ServiceNow Environment to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces and any other customization required to support client processes

Experience with service catalog design

Expertise in Design and configure ITSM (incident, change, problem) in Service-now. Hands-on experience integrating ServiceNow

Good to have:

• ServiceNow Administration certification
• ServiceNow Developer certification
• Experience doing integrations with other systems.

Role and Responsibilities

This role will be responsible for the general support, administration, and maintenance of the ServiceNow platform and associated applications.

Should be working closely with the ServiceNow functional team to build requested items and tasks, using workflows to manage processes from the customer to the fulfillment teams.

This person will develop, configure, and improve core and custom applications and work directly with end users to resolve support issues.

Responsibilities also include monitoring the health, usage, and compliance of ServiceNow as well as develop system integrations and process automation.

They will have to create and configure business rules, UI policies, UI actions, client scripts, and ACLs.

The candidate will have to create and configure notifications, UI pages, UI macros, script includes, formatters, etc.

The candidate will guide development of ServiceNow modules to help leaders measure project success by capturing data related to Cost, Schedule, Quality, and Effectiveness.

Coordinate application and platform upgrades, load, manipulate, and maintain data between ServiceNow and other systems, and create ServiceNow reports and dashboards.