Servicenow Consultant

Tekskills Inc.; Kolkata District; On-site; INR 450,000 - 900,000; Full time

Job summary

Tekskills Inc. in Kolkata seeks an ITSM Administrator to configure and administer ITSM platforms (ServiceNow, Jira, BMC Remedy, Ivanti). You will manage incident, problem, change, and asset processes and develop service catalogs, workflows, and automation rules.

You will monitor performance, generate SLA and KPI reports, train end-users and IT staff, maintain documentation, and drive ITIL-based improvements to ensure compliant, efficient service delivery.

Qualifications

• Experience configuring and administering ITSM platforms.
• Strong knowledge of ITIL processes.
• Ability to develop service catalogs, workflows, and automations.

Responsibilities

• Configure and administer ITSM platforms and processes.
• Develop and maintain service catalogs, workflows, and automation rules.
• Monitor service performance and report on SLAs, KPIs, and trends.
• Collaborate with IT teams to ensure consistent service delivery.
• Provide training and support on ITSM tools and processes.
• Maintain documentation for ITSM configurations, procedures, and policies.

Skills

ITSM platforms

ServiceNow

Jira

ITIL

Automation

Tools

BMC Remedy

Ivanti

Job description

Administer and configure the ITSM platform (e.g.| ServiceNow| JIRA| BMC Remedy| Ivanti).

Manage incident| Problem| Change Request| and Asset management processes. Develop and maintain service catalogues| workflows| and automation rules.

Monitor service performance and generate reports on SLAs| KPIs| and trends. Collaborate with IT teams to ensure consistent and efficient service delivery.

Support ITIL process implementation and continuous improvement initiatives. Provide training and support to end-users and IT staff on ITSM tools and processes.

Maintain documentation for ITSM configurations| procedures| and policies. Ensure compliance with organizational and regulatory standards.
Essential Skills: Responsible for managing and optimizing the IT Service Management platform and processes to ensure efficient delivery of IT services.

This role involves configuring ITSM tools| maintaining service catalogues| managing workflows| and ensuring compliance with ITIL best practices. The ideal candidate will have experience with ITSM platforms and a strong understanding of service management principles