IT Service Management Consulting

Tekskills Inc.; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Tekskills Inc. is seeking an IT Service Management (ITSM) Administrator to configure and optimize our ITSM platform across services such as ServiceNow, JIRA, BMC Remedy, and Ivanti.

You will manage incident, problem, change, and asset processes, develop catalogs and workflows, and drive automation initiatives. You will monitor performance, report on SLAs and KPIs, and collaborate with IT teams to ensure consistent service delivery while supporting ITIL process implementation and training for

Qualifications

• ITSM experience and ITIL knowledge.
• Ability to configure and optimize ITSM platforms.
• Strong understanding of service management principles.

Responsibilities

• Administer and configure the ITSM platform (e.g. ServiceNow, JIRA, BMC Remedy, Ivanti).
• Manage incident, problem, change request, and asset management processes; develop service catalogs, workflows, and automation rules.
• Monitor service performance and generate reports on SLAs, KPIs, and trends; collaborate with IT teams for efficient service delivery.
• Support ITIL process implementation and continuous improvement initiatives; provide training to end-users and IT staff.
• Maintain documentation for ITSM configurations, procedures, and policies; ensure compliance with standards.

Job description

Job Description:

• Administer and configure the ITSM platform (e.g.| ServiceNow| JIRA| BMC Remedy| Ivanti).
• Manage incident| Problem| Change Request| and Asset management processes. Develop and maintain service catalogues| workflows| and automation rules.
• Monitor service performance and generate reports on SLAs| KPIs| and trends. Collaborate with IT teams to ensure consistent and efficient service delivery.
• Support ITIL process implementation and continuous improvement initiatives. Provide training and support to end-users and IT staff on ITSM tools and processes.
• Maintain documentation for ITSM configurations| procedures| and policies. Ensure compliance with organizational and regulatory standards.
  Essential Skills: Responsible for managing and optimizing the IT Service Management platform and processes to ensure efficient delivery of IT services.
• This role involves configuring ITSM tools| maintaining service catalogues| managing workflows| and ensuring compliance with ITIL best practices. The ideal candidate will have experience with ITSM platforms and a strong understanding of service management principles.