Servicenow Consultant

Tekskills Inc.; Delhi; On-site; INR 1,000,000 - 1,600,000; Full time

Job summary

Tekskills Inc. is seeking an ITSM Administrator in Delhi to configure and maintain ITSM platforms, ensuring efficient incident, problem, change, and asset management.

You will monitor service performance, generate SLA reports, and collaborate with IT teams to improve delivery. The role includes training end-users and maintaining thorough documentation to ensure ITIL-aligned processes.

Qualifications

• Experience configuring and administrating ITSM platforms.
• Strong understanding of ITIL processes and best practices.
• Excellent communication and end-user training skills.

Responsibilities

• Administer and configure ITSM platforms and processes.
• Manage incidents, problems, changes, and asset management.
• Monitor SLAs, KPIs, and service trends; report findings.

Skills

ITIL

Incident management

Change management

Problem management

Asset management

Service delivery

Education

ITIL Foundation

Bachelors in IT/CS

Tools

ServiceNow

JIRA

BMC Remedy

Ivanti

Job description

Administer and configure the ITSM platform (e.g.| ServiceNow| JIRA| BMC Remedy| Ivanti).

Manage incident| Problem| Change Request| and Asset management processes. Develop and maintain service catalogues| workflows| and automation rules.

Monitor service performance and generate reports on SLAs| KPIs| and trends. Collaborate with IT teams to ensure consistent and efficient service delivery.

Support ITIL process implementation and continuous improvement initiatives. Provide training and support to end-users and IT staff on ITSM tools and processes.

Maintain documentation for ITSM configurations| procedures| and policies. Ensure compliance with organizational and regulatory standards.
Essential Skills: Responsible for managing and optimizing the IT Service Management platform and processes to ensure efficient delivery of IT services.

This role involves configuring ITSM tools| maintaining service catalogues| managing workflows| and ensuring compliance with ITIL best practices. The ideal candidate will have experience with ITSM platforms and a strong understanding of service management principles