IT Service Management Consulting

Tekskills Inc.; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Tekskills Inc. Bengaluru is seeking a skilled ITSM administrator to configure and optimize our ITSM platform across ServiceNow, Jira, BMC Remedy, and Ivanti. You will manage incident, problem, change, and asset processes, and develop service catalogs, workflows, and automations.

You will monitor service performance, generate SLA/KPI reports, and work with IT teams to ensure consistent service delivery. Experience with ITIL practices and end-user training is essential for continuous improvement.

Qualifications

• Experience in ITSM platform administration and optimization.
• Knowledge of ITIL-based service management processes and best practices.
• Ability to configure workflows, service catalogs, and automation rules.
• Training end-users and IT staff on ITSM tools and processes.

Responsibilities

• Administer and configure ITSM platforms (ServiceNow, Jira, BMC Remedy, Ivanti).
• Manage incident, problem, change, and asset management processes.
• Develop service catalogs, workflows, and automation rules.
• Monitor performance, report on SLAs, KPIs, and trends; collaborate with IT teams.
• Support ITIL process implementation and continuous improvement initiatives.

Skills

Incident management

Problem management

Change management

Asset management

ITIL

Process optimization

Training and support

Tools

ServiceNow

JIRA

BMC Remedy

Ivanti

Job description

Job Description:

• Administer and configure the ITSM platform (e.g.| ServiceNow| JIRA| BMC Remedy| Ivanti).
• Manage incident| Problem| Change Request| and Asset management processes. Develop and maintain service catalogues| workflows| and automation rules.
• Monitor service performance and generate reports on SLAs| KPIs| and trends. Collaborate with IT teams to ensure consistent and efficient service delivery.
• Support ITIL process implementation and continuous improvement initiatives. Provide training and support to end-users and IT staff on ITSM tools and processes.
• Maintain documentation for ITSM configurations| procedures| and policies. Ensure compliance with organizational and regulatory standards.
  Essential Skills: Responsible for managing and optimizing the IT Service Management platform and processes to ensure efficient delivery of IT services.
• This role involves configuring ITSM tools| maintaining service catalogues| managing workflows| and ensuring compliance with ITIL best practices. The ideal candidate will have experience with ITSM platforms and a strong understanding of service management principles.