Servicenow Consultant

Tekskills Inc.; Dadri; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Tekskills Inc. in India seeks an ITSM Administrator to manage and optimize the ITSM platform, including configuration, automation, and process governance. You will work closely with IT teams to ensure reliable service delivery and alignment with ITIL practices.

You will administer incident, problem, change, and asset workflows, develop service catalogs, and create automation rules. You will monitor SLAs and KPIs, generate reports, and provide end-user training and documentation to ensure

Qualifications

• Experience configuring and maintaining ITSM platforms.
• Strong ITIL process knowledge and best practices.
• Ability to train end-users and IT staff.
• Documentation of configurations, procedures, and policies.

Responsibilities

• Administer and configure the ITSM platform.
• Manage incident, problem, change, and asset processes.
• Develop service catalogs, workflows, and automation rules.
• Monitor service performance and report on SLAs and KPIs.
• Collaborate with IT teams for consistent service delivery.
• Support ITIL implementation and continuous improvement.
• Provide training and support on tools and processes.
• Maintain ITSM documentation and ensure regulatory compliance.

Skills

ITSM experience

ITIL knowledge

Incident management

Problem management

Change management

Service delivery

Tools

ServiceNow

JIRA

BMC Remedy

Ivanti

Job description

Administer and configure the ITSM platform (e.g.| ServiceNow| JIRA| BMC Remedy| Ivanti).

Manage incident| Problem| Change Request| and Asset management processes. Develop and maintain service catalogues| workflows| and automation rules.

Monitor service performance and generate reports on SLAs| KPIs| and trends. Collaborate with IT teams to ensure consistent and efficient service delivery.

Support ITIL process implementation and continuous improvement initiatives. Provide training and support to end-users and IT staff on ITSM tools and processes.

Maintain documentation for ITSM configurations| procedures| and policies. Ensure compliance with organizational and regulatory standards.
Essential Skills: Responsible for managing and optimizing the IT Service Management platform and processes to ensure efficient delivery of IT services.

This role involves configuring ITSM tools| maintaining service catalogues| managing workflows| and ensuring compliance with ITIL best practices. The ideal candidate will have experience with ITSM platforms and a strong understanding of service management principles