Servicenow Consultant

Tekskills Inc.; Chennai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Tekskills Inc. in Chennai, India, is seeking an ITSM Administrator to configure and optimize IT service management platforms and support ITIL-aligned processes.

You will manage incidents, problems, changes, and assets while developing service catalogs, workflows, and automation rules to improve service delivery. Collaboration with IT teams is essential to monitor performance, generate SLA reports, and drive continuous improvement.

Qualifications

• Responsible for configuring and optimizing ITSM platforms to deliver efficient IT services.
• Experience with incident, problem, change and asset management processes.
• Familiarity with ITIL best practices and process alignment.

Responsibilities

• Administer and configure ITSM platforms (ServiceNow, JIRA, BMC Remedy, Ivanti).
• Manage incident, problem, change, and asset management processes.
• Develop and maintain service catalogs, workflows, and automation rules.

Skills

ITSM tools

ITIL knowledge

Incident management

Problem management

Change management

Automation rules

Report generation

Tools

ServiceNow

JIRA

BMC Remedy

Ivanti

Job description

Administer and configure the ITSM platform (e.g.| ServiceNow| JIRA| BMC Remedy| Ivanti).

Manage incident| Problem| Change Request| and Asset management processes. Develop and maintain service catalogues| workflows| and automation rules.

Monitor service performance and generate reports on SLAs| KPIs| and trends. Collaborate with IT teams to ensure consistent and efficient service delivery.

Support ITIL process implementation and continuous improvement initiatives. Provide training and support to end-users and IT staff on ITSM tools and processes.

Maintain documentation for ITSM configurations| procedures| and policies. Ensure compliance with organizational and regulatory standards.
Essential Skills: Responsible for managing and optimizing the IT Service Management platform and processes to ensure efficient delivery of IT services.

This role involves configuring ITSM tools| maintaining service catalogues| managing workflows| and ensuring compliance with ITIL best practices. The ideal candidate will have experience with ITSM platforms and a strong understanding of service management principles