Servicenow Consultant

Tekskills Inc.; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Tekskills Inc. in Bengaluru, India is seeking an ITSM Administrator to configure and optimize IT service management platforms.

The role focuses on incident, problem, change, and asset management, with development of service catalogs, workflows, and automation rules. The ideal candidate will monitor performance, generate SLA/KPI reports, and collaborate with IT teams to ensure high-quality service delivery while supporting ITIL best practices.

Qualifications

• Experience configuring and optimizing IT Service Management platforms.
• Understanding of ITIL processes and service lifecycle.
• Ability to train end-users and IT staff on ITSM tools and processes.

Responsibilities

• Administer and configure ITSM platforms (ServiceNow, JIRA, BMC Remedy, Ivanti).
• Manage incident, problem, change, and asset management processes.
• Develop and maintain service catalogs, workflows, and automation rules.
• Monitor service performance; generate reports on SLAs and KPIs.
• Collaborate with IT teams to ensure consistent service delivery and improvements.

Skills

ITSM knowledge

ITIL knowledge

End-user training

Tools

ServiceNow

JIRA

BMC Remedy

Ivanti

Job description

Administer and configure the ITSM platform (e.g.| ServiceNow| JIRA| BMC Remedy| Ivanti).

Manage incident| Problem| Change Request| and Asset management processes. Develop and maintain service catalogues| workflows| and automation rules.

Monitor service performance and generate reports on SLAs| KPIs| and trends. Collaborate with IT teams to ensure consistent and efficient service delivery.

Support ITIL process implementation and continuous improvement initiatives. Provide training and support to end-users and IT staff on ITSM tools and processes.

Maintain documentation for ITSM configurations| procedures| and policies. Ensure compliance with organizational and regulatory standards.
Essential Skills: Responsible for managing and optimizing the IT Service Management platform and processes to ensure efficient delivery of IT services.

This role involves configuring ITSM tools| maintaining service catalogues| managing workflows| and ensuring compliance with ITIL best practices. The ideal candidate will have experience with ITSM platforms and a strong understanding of service management principles