IT Service Management Consulting

Tekskills Inc.; Dadri; Presencial; INR 700.000 - 900.000; Jornada completa

Descripción de la vacante

Tekskills Inc. in India is seeking an ITSM Administrator to configure and optimize the IT Service Management platform across ServiceNow, JIRA, BMC Remedy, and Ivanti.

You will manage incidents, problems, changes, assets, and service catalogs; develop workflows and automation; monitor SLAs and KPIs; and provide ITIL-based training to users and staff while ensuring compliance.

Formación

• Knowledge of ITIL practices and service management
• Experience configuring ITSM platforms and tools
• Ability to document configurations, procedures and policies
• Experience with continual service improvement initiatives

Responsabilidades

• Administer and configure ITSM platform and tools.
• Manage incident, problem, change, and asset management processes.
• Develop and maintain service catalogs, workflows, and automation rules.
• Monitor service performance and generate SLA, KPI reports.
• Collaborate with IT teams to ensure consistent service delivery.
• Provide ITIL-based process training and ongoing support.

Conocimientos

ITIL knowledge

Incident management

Problem management

Change management

Automation

Herramientas

ServiceNow

JIRA

BMC Remedy

Ivanti

Descripción del empleo

Job Description:

• Administer and configure the ITSM platform (e.g.| ServiceNow| JIRA| BMC Remedy| Ivanti).
• Manage incident| Problem| Change Request| and Asset management processes. Develop and maintain service catalogues| workflows| and automation rules.
• Monitor service performance and generate reports on SLAs| KPIs| and trends. Collaborate with IT teams to ensure consistent and efficient service delivery.
• Support ITIL process implementation and continuous improvement initiatives. Provide training and support to end-users and IT staff on ITSM tools and processes.
• Maintain documentation for ITSM configurations| procedures| and policies. Ensure compliance with organizational and regulatory standards.
  Essential Skills: Responsible for managing and optimizing the IT Service Management platform and processes to ensure efficient delivery of IT services.
• This role involves configuring ITSM tools| maintaining service catalogues| managing workflows| and ensuring compliance with ITIL best practices. The ideal candidate will have experience with ITSM platforms and a strong understanding of service management principles.