Servicenow Consultant

Tekskills Inc.; Hyderabad; Sur place; INR 700 000 - 900 000; Plein temps

Résumé du poste

Tekskills Inc. is seeking an ITSM Administrator to configure and optimize ITSM platforms such as ServiceNow, JIRA, BMC Remedy, and Ivanti. The role involves managing incidents, problems, changes, and assets, while developing service catalogs, workflows, and automation rules to improve IT service delivery.

You will monitor performance against SLAs and KPIs, collaborate with IT teams, and provide training to end-users and staff. Documentation and ITIL-aligned compliance are essential.

Qualifications

• Experience with ITSM platforms and ITIL-based processes.

Responsabilités

• Administer and configure ITSM platform (ServiceNow, JIRA, BMC Remedy, Ivanti).
• Manage incidents, problems, changes and asset management processes.
• Develop and maintain service catalogs, workflows and automation rules.
• Monitor service performance and generate SLA/KPI reports.
• Collaborate with IT teams to ensure consistent service delivery.
• Provide training and support to end-users and IT staff.
• Maintain documentation for ITSM configurations, procedures and policies.
• Ensure compliance with ITIL best practices and regulatory standards.

Description du poste

Administer and configure the ITSM platform (e.g.| ServiceNow| JIRA| BMC Remedy| Ivanti).

Manage incident| Problem| Change Request| and Asset management processes. Develop and maintain service catalogues| workflows| and automation rules.

Monitor service performance and generate reports on SLAs| KPIs| and trends. Collaborate with IT teams to ensure consistent and efficient service delivery.

Support ITIL process implementation and continuous improvement initiatives. Provide training and support to end-users and IT staff on ITSM tools and processes.

Maintain documentation for ITSM configurations| procedures| and policies. Ensure compliance with organizational and regulatory standards.
Essential Skills: Responsible for managing and optimizing the IT Service Management platform and processes to ensure efficient delivery of IT services.

This role involves configuring ITSM tools| maintaining service catalogues| managing workflows| and ensuring compliance with ITIL best practices. The ideal candidate will have experience with ITSM platforms and a strong understanding of service management principles