ServiceNow CMDB, Discovery & Service Mapping Lead

Questhiring; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Questhiring in Bengaluru invites an experienced ServiceNow professional to lead CMDB, Discovery and Service Mapping efforts. You will own enterprise CMDB governance, drive ITOM initiatives, and collaborate with infrastructure and application teams to ensure data quality and reliable service mapping.

The ideal candidate has 7+ years of hands-on ServiceNow experience, strong knowledge of IRE and MID Server, and a proven ability to deliver scalable CMDB solutions and complex issue resolution in a

Qualifications

• 7+ years of relevant ServiceNow experience.
• Hands-on experience with CMDB, Discovery, ITOM, and Service Mapping.
• Strong knowledge of IRE, identification rules, reconciliation rules, and CI Class Manager.
• Experience with MID Servers installation/configuration and troubleshooting.

Responsibilities

• Design, implement, configure, and maintain ServiceNow CMDB, Discovery, and Service Mapping solutions.
• Configure discovery schedules, credentials, MID Servers, patterns, and Pattern Designer.
• Troubleshoot Discovery issues across servers, networks, databases, storage, and cloud resources.
• Develop and maintain Service Maps for critical business applications.
• Configure IRE and CI Class Manager.
• Perform CMDB Health assessments and drive remediation for data quality.
• Identify and resolve duplicate CIs and reconciliation issues.
• Manage CMDB Data Manager, Data Certification, and CMDB Health Dashboard activities.
• Collaborate to onboard new services into CMDB and Service Mapping.
• Monitor Discovery performance and optimize configurations.
• Support integrations with monitoring, infrastructure, and asset tools.
• Provide L3 support for CMDB/Discovery/Service Mapping issues.
• Prepare SOPs and runbooks.
• Participate in incident, problem, and change management.

Skills

ServiceNow CMDB

ITOM

Service Mapping

Troubleshooting

Data Quality Management

Stakeholder Management

Communication

Tools

MID Server

Discovery Patterns

Pattern Designer

IRE

CI Class Manager

Job description

Job Description: ServiceNow CMDB, Discovery & Service Mapping Lead

Experience: 7+ years of relevant ServiceNow experience

Employment Type: Full-time

Notice Period: Immediate joiners and candidates available to join by November 2026

Role Summary:

We are looking for an experienced ServiceNow CMDB, Discovery & Service Mapping specialist with a minimum of 7 years of relevant ServiceNow experience and strong hands-on expertise in ServiceNow ITOM. The ideal candidate will be responsible for CMDB governance, Discovery implementation and troubleshooting, Service Mapping, data quality management, and infrastructure integration.

The candidate should be capable of independently managing enterprise-level CMDB and ITOM activities, resolving complex technical issues, and collaborating with infrastructure, application, and support teams.

Key Responsibilities:

• Design, implement, configure, and maintain ServiceNow CMDB, Discovery, and Service Mapping solutions.
• Configure and manage Discovery schedules, credentials, MID Servers, Discovery Patterns, and Pattern Designer.
• Troubleshoot Discovery issues involving servers, network devices, databases, storage, virtualization, cloud resources, and applications.
• Develop and maintain Service Maps for critical business applications and services.
• Configure and maintain the Identification and Reconciliation Engine (IRE) and CI Class Manager.
• Perform CMDB Health assessments and drive remediation activities to improve data completeness, correctness, and compliance.
• Identify and resolve duplicate Configuration Items (CIs), reconciliation conflicts, identification errors, and other CMDB data quality issues.
• Manage CMDB Data Manager, Data Certification, and CMDB Health Dashboard activities.
• Collaborate with infrastructure, application, and support teams to onboard new services and applications into CMDB and Service Mapping.
• Monitor Discovery performance and optimize schedules, patterns, and MID Server configurations.
• Support integrations with monitoring, infrastructure, and asset management tools.
• Provide L3 technical support and troubleshoot complex CMDB, Discovery, and Service Mapping issues.
• Prepare technical documentation, standard operating procedures (SOPs), knowledge articles, and operational runbooks.
• Participate in incident, problem, and change management processes related to CMDB and ITOM.

Required Skills and Qualifications:

• Minimum 7 years of relevant ServiceNow experience.
• Strong hands-on experience with ServiceNow CMDB, Discovery, ITOM, and Service Mapping.
• Good understanding of IRE, identification rules, reconciliation rules, and CI Class Manager.
• Experience installing, configuring, and troubleshooting MID Servers.
• Hands-on experience with Discovery Patterns and Pattern Designer.
• Experience implementing and maintaining Service Maps.
• Strong understanding of infrastructure technologies, including Windows, Linux, Unix, network devices, databases, storage, virtualization, and cloud platforms.
• Experience with CMDB Health Dashboard, CMDB Data Manager, and Data Certification.
• Good knowledge of ITIL processes and best practices.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication, stakeholder management, and cross-functional collaboration skills.
• Ability to work independently and manage enterprise-level CMDB and ITOM activities.

Preferred Qualifications:

• Experience with Cloud Discovery and ITOM Visibility.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist – Discovery.
• ServiceNow Certified Implementation Specialist – Service Mapping.
• ITIL Foundation V4 certification.

Candidate Screening Criteria:

• Mandatory: Minimum 7 years of relevant ServiceNow experience. Profiles with less than 7 years of relevant experience will be rejected.
• Notice Period: Immediate joiners and candidates who can join by November 2026 will be prioritized.
• Location: Candidates must be willing to work from Bengaluru or Pune, as applicable.
• Candidates should demonstrate hands-on expertise in CMDB, Discovery, Service Mapping, IRE, and MID Server troubleshooting.