Technical Consultant - ServiceNow ITOM

Lever, Inc.; Gurugram District; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Lever, Inc. is seeking a Technical Consultant – ServiceNow with 4+ years of hands-on experience in CMDB, Discovery, and integrations. The role emphasizes CMDB architecture, ITOM (Discovery), and integration capabilities, with ITSM as a secondary focus.

You will lead CMDB data models, CI relationships, and reconciliation rules, while developing scripts and collaborating with stakeholders to deliver technical CMDB solutions and reliable data flows across systems.

Qualifications

• 4+ years of hands-on ServiceNow development and implementation experience.
• Strong expertise in CMDB, Discovery and Integrations (REST, SOAP, MID Server, APIs).
• Proficient in CMDB data modeling, CI relationships and governance.

Responsibilities

• Lead the design, implementation, and optimization of CMDB architecture with data accuracy and governance.
• Own ServiceNow Discovery configuration, troubleshooting and continuous improvement.
• Design and implement integrations using REST, SOAP, MID Server and Integration Hub.

Skills

CMDB

Discovery

Integrations

REST

SOAP

MID Server

Integration Hub

JavaScript

Glide APIs

Communication

Tools

Integration Hub

MID Server

REST

SOAP

Job description

We are seeking a highly skilled Technical Consultant – ServiceNow with strong expertise in CMDB, Discovery, and Integrations. The ideal candidate will have 4+ years of hands-on experience and a proven ability to design, implement, and maintain robust CMDB architecture and enterprise-grade integrations.

This role is heavily focused (70–80%) on CMDB, ITOM (Discovery), and Integration capabilities, with exposure to ITSM and other modules as secondary.

Roles and Responsibilities

• Lead the design, implementation, and ongoing optimization of CMDB architecture, ensuring data accuracy, governance, and scalability.
• Own and manage ServiceNow Discovery, including configuration, troubleshooting, and continuous improvement.
• Design and implement integrations using REST, SOAP, MID Server, and Integration Hub, ensuring seamless data flow across systems.
• Define and maintain CMDB data models, CIs, relationships, and reconciliation rules aligned with best practices.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions focused on CMDB and integrations.
• Perform CMDB health checks, audits, and data normalization to ensure high data quality and compliance.
• Develop and maintain custom scripts (Business Rules, Script Includes, APIs) to support CMDB and integration use cases.
• Troubleshoot and resolve issues related to Discovery, integrations, and CMDB data inconsistencies.
• Participate in client discussions, providing technical expertise specifically around CMDB strategy and integration architecture.
• Support ITSM and other modules (Service Portal, HAM, etc.) as secondary responsibilities when required.
• Work in Agile environments with active participation in sprint planning, backlog grooming, and delivery cycles.
• Comfortable working in Agile environments with active sprint participation and backlog grooming.

Qualifications

• 4+ years of hands-on experience in ServiceNow development and implementation.
• Strong expertise in:
  • CMDB (mandatory)
  • Discovery (mandatory)
  • Integrations (REST, SOAP, MID Server, APIs) (mandatory)
• Good understanding of CMDB data modeling, CI relationships, and governance frameworks.
• Experience with Integration Hub, external system integrations, and API-based architecture.
• Working knowledge of ITSM and other modules (secondary focus).
• Strong scripting skills (JavaScript, Glide APIs).
• Excellent communication skills with the ability to interact with both technical and business stakeholders.
• ServiceNow certifications (CSA, CAD, CIS – Discovery/CMDB preferred).