Staff Engineer, ServiceNow (CMDB & Service Mapping) New

NetVerks Inc.; India; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Nagarro is seeking a seasoned ServiceNow CMDB/ITOM professional to design, implement, and govern enterprise CMDB architectures and patterns. You will lead discovery, service mapping, and IRE configurations for complex, multi-tier apps, ensuring data quality and scalable ITOM solutions.

Join a dynamic, global team to mentor juniors and drive continuous improvement while collaborating with Infrastructure, Cloud, Network, and Security teams.

Qualifications

• 5.5+ years IT experience with CMDB, Discovery, and Service Mapping.
• Hands-on design, implementation, and maintenance of enterprise CMDB solutions.
• Strong expertise in Top-down Service Mapping, Business Service Modeling, and Multi-tier Application Mapping.
• CSA certification mandatory; CIS Discovery and CIS Service Mapping preferred.
• Experience with integrations to SCCM/MECM, VMware vCenter, Azure, AWS, GCP, Entra ID, and monitoring tools.
• Strong ITOM, networking, virtualization, and cloud technology understanding.
• Excellent analytical, troubleshooting, and stakeholder management skills.

Responsibilities

• Design, implement, and maintain enterprise CMDB solutions following ServiceNow best practices.
• Develop and configure ServiceNow Discovery and Service Mapping for business-critical applications and infrastructure.
• Implement and maintain CSDM-aligned CMDB architecture and governance standards.
• Configure and manage Identification & Reconciliation Engine (IRE), identification rules, and reconciliation rules.
• Monitor and improve CMDB Health, including completeness, correctness, and compliance metrics.
• Configure Discovery schedules, credentials, probes, sensors, and pattern-based discovery solutions.
• Create, maintain, and optimize Service Maps for distributed, hybrid, and multi-tier applications.
• Troubleshoot Discovery failures, identification issues, duplicate CIs, and Service Mapping-related problems.
• Build and maintain integrations using REST APIs, Integration Hub, and MID Servers to enrich CMDB data.
• Collaborate with Infrastructure, Cloud, Network, Security, and Application teams to improve CMDB data quality.
• Ensure adherence to ServiceNow development standards, governance, and security best practices.
• Lead technical discussions, design reviews, and provide recommendations for scalable ITOM solutions.
• Mentor junior developers and support continuous improvement initiatives across the ServiceNow platform.

Skills

CMDB

Discovery

Service Mapping

CSDM

IRE

REST APIs

SOAP APIs

ServiceNow Dev

JavaScript

Glide APIs

Integration Hub

Pattern Discovery

CSA Certification

Education

Bachelor's/Master's in CS/IT or related field

Tools

Flow Designer

Integration Hub

MID Server

Update Sets

REST Integrations

Job description

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere…

We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in. oss-functional teams to ensure successful project execution and delivery

Requirements

• Experience: 5.5+ years of overall IT experience
• Strong experience in CMDB, Discovery, and Service Mapping
• Hands-on experience in designing, implementing, and maintaining enterprise CMDB solutions
• Strong experience with CSDM, CMDB Governance, and Identification & Reconciliation Engine (IRE)
• Experience with CMDB Health, CI Relationships, Data Certification, and Duplicate CI Remediation
• Strong ServiceNow development experience with JavaScript, Glide APIs, Business Rules, Client Scripts, and Script Includes
• Experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications
• Hands-on experience configuring Discovery schedules, credentials, probes, sensors, and patterns
• Experience developing and maintaining Pattern-based Discovery solutions
• Strong expertise in Top-down Service Mapping, Business Service Modeling, and Multi-tier Application Mapping
• Experience integrating CMDB with SCCM/MECM, VMware vCenter, Azure, AWS, GCP, Active Directory/Entra ID, and monitoring tools
• Strong experience working with REST and SOAP APIs for integrations
• Good understanding of ITOM processes, enterprise infrastructure, networking, virtualization, and cloud technologies
• Strong analytical, troubleshooting, problem-solving, and stakeholder management skills
• ServiceNow Certified System Administrator (CSA) certification is mandatory; CIS Discovery and CIS Service Mapping certifications are preferred

Responsibilities

• Design, implement, and maintain enterprise CMDB solutions following ServiceNow best practices
• Develop and configure ServiceNow Discovery and Service Mapping for business-critical applications and infrastructure
• Implement and maintain CSDM-aligned CMDB architecture and governance standards
• Configure and manage Identification & Reconciliation Engine (IRE), identification rules, and reconciliation rules
• Monitor and improve CMDB Health, including completeness, correctness, and compliance metrics
• Configure Discovery schedules, credentials, probes, sensors, and pattern-based discovery solutions
• Create, maintain, and optimize Service Maps for distributed, hybrid, and multi-tier applications
• Troubleshoot Discovery failures, identification issues, duplicate CIs, and Service Mapping-related problems
• Build and maintain integrations using REST APIs, Integration Hub, and MID Servers to enrich CMDB data
• Collaborate with Infrastructure, Cloud, Network, Security, and Application teams to improve CMDB data quality
• Ensure adherence to ServiceNow development standards, governance, and security best practices
• Lead technical discussions, design reviews, and provide recommendations for scalable ITOM solutions
• Mentor junior developers and support continuous improvement initiatives across the ServiceNow platform

Requirements

Bachelor’s or master’s degree in computer science, Information Technology, or a related field