Sr ServiceNow Developer-ITSM, ITOM & Integrations-Noida/Bangalore

Birlasoft; Dadri; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Birlasoft is seeking a skilled ServiceNow Developer/Specialist in India to design, develop, and support scalable ServiceNow solutions. You will work across ITSM and ITOM modules, implementing Discovery, CMDB, CSDM initiatives and enterprise integrations using REST/SOAP APIs and IntegrationHub.

You will configure Business Rules, Client Scripts, UI Policies, Flow Designer, Catalog Items, and Service Portal components while collaborating with stakeholders to deliver high‑quality solutions and

Qualifications

• 5+ years of hands-on ServiceNow development experience.
• Strong experience in ITSM modules (Incident, Problem, Change, Request, Knowledge, Catalog).
• Strong experience in ITOM modules (Discovery, CMDB, Service Mapping, Event Management).
• Hands-on with ServiceNow Integration Hub and enterprise integrations.

Responsibilities

• Design, develop, and implement ServiceNow solutions across ITSM and ITOM.
• Configure Business Rules, Client Scripts, UI Policies, Flow Designer, and Service Portal.
• Develop and maintain integrations via REST/SOAP, MID Server, LDAP, SSO, and other systems.
• Support upgrades, patches, and release management; provide production support.

Skills

ServiceNow development

ITIL processes

Agile delivery

Stakeholder collaboration

Tools

IntegrationHub

MID Server

LDAP

SSO

Azure AD

REST APIs

SOAP APIs

Job description

We are seeking a highly skilled ServiceNow Developer/Specialist with strong experience in ITSM, ITOM, CMDB, Discovery, and enterprise integrations. The ideal candidate will be responsible for designing, developing, and supporting scalable ServiceNow solutions while ensuring adherence to platform best practices and governance standards

Key Responsibilities

• Design, develop, and implement ServiceNow solutions across ITSM and ITOM modules.
• Configure and customize Business Rules, Client Scripts, UI Policies, UI Actions, Flow Designer, Catalog Items, and Service Portal components.
• Implement and support Discovery,Event Management, CMDB, and CSDM initiatives.
• Develop and maintain integrations with enterprise applications using REST/SOAP APIs, IntegrationHub, MID Server, LDAP, SSO, Azure AD, and third-party systems.
• Perform platform enhancements, troubleshooting, root cause analysis, and production support.
• Support platform upgrades, patching activities, and release management.
• Collaborate with business stakeholders, architects, and cross-functional teams to deliver high-quality solutions.

Mandatory Skills

• 5+ years of hands‑on ServiceNow development experience.
• Hands‑on experience in ITSM modules (Incident, Problem, Change, Request, Knowledge Management, Service Catalog).
• Hands‑on experience in ITOM modules (Discovery, CMDB, Service Mapping, Event Management).
• Strong experience with ServiceNow Integration Hub, REST APIs, SOAP APIs, MID Server, LDAP, SSO, and enterprise integrations.
• Good understanding of ITIL processes and ServiceNow development best practices.
• Experience with Update Sets, Service Portal, Studio, Source Control, and Agile delivery methodologies

Mandatory Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• CIS – Data Foundations (CMDB & CSDM)
• ServiceNow Certified Implementation Specialist – IT Service Management (CIS-ITSM)

Preferred Certifications

• CIS – Discovery
• CIS – Service Mapping
• CIS – Event Management

Preferred Experience

• Experience working in global enterprise ServiceNow implementations.
• Exposure to ITOM Health, AIOps, Virtual Agent, App Engine, and Performance Analytics.
• Experience in large-scale CMDB and integration transformation programs