Lead Analyst - ServiceNow Developer

First Citizens India; Bengaluru; Hybrid; INR 2,800,000 - 4,000,000; Full time

Job summary

First Citizens India is seeking a Lead Analyst - IT Asset Management to lead CMDB and Foundation Data initiatives within ServiceNow. You will drive data integrations, design data processing automation, and collaborate cross-functionally to deliver reliable data across IT operations.

The role requires extensive ServiceNow and CMDB expertise, strong stakeholder communication, and hands-on delivery in an Agile environment. Bengaluru-based, full-time position.

Qualifications

• Eight years of IT experience required.
• 2+ years in ServiceNow development and workflow design using JavaScript, HTML/CSS, Glide, AngularJS, PowerShell, REST or Python.
• Hands-on with Integration Hub, IRE, Service Mapping, CMDB Workspace, Data Manager, Business Rules, UI Builder, Workflows, Analytics, CMDB Health, and Catalog Item development.
• Experience integrating third-party systems with ServiceNow including custom APIs and connectors.
• 3+ years with ServiceNow in Agile delivery (Jira).

Responsibilities

• Lead CMDB and Foundation Data work within the CSDM framework on the ServiceNow platform.
• Plan, design and develop data integrations, data processing automation, and system-wide data delivery.
• Collaborate with developers and architects to ensure timely delivery with high-quality data.
• Contribute in Agile SDLC activities: roadmap, sprint planning, user stories, and retrospectives.
• Support ITIL processes and drive CMDB value across IT operations.

Skills

IT experience

ServiceNow development

JavaScript

HTML/CSS

PowerShell

REST

Python

Glide

AngularJS

Integration Hub

IRE

Service Mapping

CMDB Workspace

Data Manager

Business Rules

UI Builder

Workflows

Performance Analytics

CMDB Health

Catalog Item development

ServiceNow integrations

APIs

Agile/Jira

ServiceNow platform

SQL

ITIL

CSA

CAD

Bachelor's degree

Education

Bachelor's degree

Tools

ServiceNow

Job description

Value Proposition

• Enhanced visibility and control: The CMDB provides a unified, real-time view of IT infrastructure, assets, and their relationships, helping IT leaders track changes and manage incidents more effectively.
• Improved operational efficiency: By mapping the links between business services and IT infrastructure, the CMDB helps accelerate the diagnosis of service issues, understand the impact of changes, and align IT priorities with business needs.

Job Details

Position Title: Lead Analyst - IT Asset Management

Career Level: P3

Job Category: Manager

Role Type: Full Time

Job Location: Bengaluru

About the Team:

FCI ITAM supports global operation collaboratively aligning with defined, approved process and procedures from driven from US.

Team is proactive, positive, and collaborative and combining strong analytical skills with the ability to communicate and influence stakeholders across various departments. They must be a self-starter who takes ownership and is adaptable to the fast-changing IT landscape.

Impact

This position is responsible for the technical aspects of solution delivery solution delivery supporting CMDB and Foundation Data supporting CSDM initiatives within the ServiceNow platform. responsibilities will include the planning, design, and development for data integrations, customization, and the automation of data processing to ensure relevant and consistent delivery of data to the platform. This is a highly collaborative role to support a data driven approach for the IT organization with measurable business outcomes.

Key Deliverables

Reporting into the Sr. Manager/AVP of IT Operations, the role will be responsible for

• Technical expertise in the ServiceNow CMDB and CSDM features and tools.
• Implements continuous improvement development initiatives while maintaining the integrity of the CMDB database schema and Foundation Data within the CSDM framework.
• Design and implement solutions for data integrations including ETL, form customization, standard list views, ACLs, and data processing automation using business rules, data manager or workflows.
• Collaborate with other developers and architects to ensure solutions are delivered on time, with high quality data, and with seamless integration with other systems and processes.
• Work within the Agile and SDLC frameworks, participates in roadmap planning, sprint planning, creation of user stories, and retrospectives.
• Work with the team to drive value of the CMDB while supporting the Configuration Management and other ITIL standards and practices.

Skills and Qualification

Functional Skills:

• Minimum eight (8) years of relevant experience in Information Technology required.
• 2+ years experience in ServiceNow development and workflow designer using JavaScript, HTML, CSS, Glide, and AngularJS, PowerShell, REST or Python.
• Hands-on experience with Integration-Hub, IRE, Service Mapping, CMDB Workspace, Data Manager, Business Rules, UI Builder, Workflows, Performance Analytics, CMDB Health, ServiceNow Catalog Item development, and other key features of the CMDB.
• Experience integrating third-party systems with ServiceNow including the creation of custom APIs, ServiceNow Integration Hub and service graph connectors.
• 3+ years of professional experience with the ServiceNow platform performing project implementations that utilize the platform's capabilities (discover, design, implement, and optimize) while delivering in an Agile framework. Possesses a working knowledge of SDLC, DevOps and Agile methods with experience working with Jira.

Technical Skills:

• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications and other ServiceNow certifications preferred.
• ITIL v3 or v4 certification with advanced knowledge of ITIL best practices and the application of concepts a plus.
• Working knowledge of relational database systems with SQL and Graph QL a plus.

Education Requirements

• Any Bachelor’s degree

Relationships & Collaboration

Cross-functional collaboration: Working closely with IT, Security. Legal and Engineering teams to enhance CMDB Processes and Identify improvement opportunities.

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.