ServiceNow CMDB Architect

ServiceIO Consultancy Services; Kolkata Metropolitan Area; On-site; INR 2,800,000 - 4,200,000; Full time

Job summary

ServiceIO Consultancy Services in India is seeking an experienced ServiceNow CMDB Architect with 8+ years of CMDB and ITIL-focused experience. You will design and implement CMDB solutions on the ServiceNow platform, lead projects, gather stakeholder requirements, and guide teams through architecture decisions.

Responsibilities include developing CMDB processes, conducting workshops, configuring CMDB modules (including Asset Management), and ensuring seamless integration with other ServiceNow

Qualifications

• 8+ years of CMDB and ServiceNow CMDB experience.
• Experience with ITIL processes and best practices.
• Strong leadership and stakeholder-management abilities.

Responsibilities

• Design and implement CMDB solutions on the ServiceNow platform.
• Gather requirements and propose CMDB architecture options.
• Provide technical guidance and lead CMDB projects.
• Develop CMDB processes and ITIL-aligned workflows.
• Conduct workshops and trainings for adoption.
• Configure and maintain CMDB modules including Asset Mgmt.
• Collaborate with other ServiceNow teams for integration.
• Ensure adherence to ServiceNow architecture standards.
• Provide troubleshooting and ongoing support for CMDB solutions.
• Stay updated with CMDB developments and recommend solutions.

Skills

CMDB Architecture

ServiceNow CMDB

ITIL Best Practices

Leadership

Stakeholder Engagement

Workshops & Training

Tools

ServiceNow Platform

Job description

Job Description

8+ years of experience in Configuration Management and ServiceNow CMDB module.

As a ServiceNow CMDB architect, primary responsibility would be to design and implement effective Configuration Management Database (CMDB) solutions for organizations that use the ServiceNow platform. This would require expertise in CMDB architecture, ServiceNow CMDB module, and ITIL best practices.

Key Duties And Responsibilities May Include

• Designing and implementing ServiceNow CMDB solutions that meet the needs of the organization.
• Gathering requirements from stakeholders and recommending solutions that meet their needs.
• Providing technical guidance and leadership to project teams on CMDB architecture and design.
• Developing CMDB processes and workflows based on industry best practices and ITIL standards.
• Conducting workshops and trainings to ensure effective adoption of CMDB solutions.
• Configuring, customizing, and maintaining ServiceNow CMDB modules including Asset Management and Configuration Management.
• Collaborating with other ServiceNow functional teams to ensure effective integration of CMDB solutions with other ServiceNow modules.
• Ensuring adherence to ServiceNow platform architecture and best practices.
• Providing technical support and troubleshooting for CMDB solutions.
• Keeping up-to-date with the latest ServiceNow CMDB developments and recommending appropriate solutions to meet evolving business needs.
• Strong technical skills in CMDB architecture, design, and implementation, as well as experience in ITIL best practices, would be essential.
• Additionally, strong communication, collaboration, and leadership skills are required to effectively manage CMDB projects and teams.

Duties

ServiceNow CMDB Architect