ServiceNow Architect / Senior ServiceNow Architect

Timecode Technologies; Pune District; Hybrid; INR 1,800,000 - 3,200,000; Full time

Job summary

Timecode Technologies seeks a Senior/Architect-level ServiceNow leader to drive multi-instance implementations in healthcare and life sciences. Hybrid work across Hyderabad, Pune, Chennai, and Bengaluru, with 15+ years IT and 7+ years ServiceNow experience for Architect level.

You will architect end-to-end ServiceNow solutions, manage data models, CMDB/ITOM, and integrations (REST/SOAP, MID Server), and lead client-facing design and pre-sales activities in a complex enterprise landscape.

Qualifications

• 15+ years IT experience with a focus on ServiceNow
• 7+ years ServiceNow experience for Architect level, 10+ years for Senior Architect
• Experience in large-scale enterprise deployments
• Healthcare & Life Sciences domain preferred
• Strong client-facing and leadership capabilities
• Experience with multi-instance environments
• Agile/SAFe experience is a plus

Responsibilities

• Lead end-to-end ServiceNow architecture and implementations
• Shape data model, ACLs, and scope of applications
• Oversee integrations (REST, SOAP, MID Server) and security (SSO)
• Drive CMDB, ITOM, Service Mapping and ITSM domains
• Provide technical leadership and reviews, design approvals
• Support pre-sales, solution design, and estimation activities
• Coordinate upgrades and manage technical debt
• Engage with stakeholders across client organizations

Skills

ServiceNow architecture

Data model

Flow Designer

Service Portal

JavaScript

REST/SOAP

MID Server

SSO (SAML/OIDC)

CMDB

ITOM

Service Mapping

Instance strategy

Upgrades & technical debt

Client-facing architecture

Pre-sales

Solution design

Job description

Hiring: ServiceNow Architect / Senior ServiceNow Architect

Locations: Hyderabad | Pune | Chennai | Bengaluru
Work Mode: Hybrid
Employment Type: Full-Time
Domain: Healthcare & Life Sciences preferred

Experience

• Architect: 15+ years IT experience, 7+ years ServiceNow
• Senior Architect: 20+ years IT experience, 10+ years ServiceNow

Key Skills

• ServiceNow Architecture & end-to-end implementations
• Data Model, ACLs, Scoped Applications
• Flow Designer, IntegrationHub, Performance Analytics
• Service Portal / Next Experience
• JavaScript, Glide APIs, Business Rules, Script Includes
• REST, SOAP, MID Server, SSO (SAML/OIDC)
• CMDB, CSDM, ITOM, Service Mapping
• Instance strategy, upgrades & technical debt management
• Client-facing architecture, design reviews & technical leadership
• Pre-sales, solution design and estimation

Preferred

• Healthcare / Life Sciences experience
• ITOM, CSM, HRSD, SecOps, ITAM or SPM
• Now Assist / ServiceNow AI
• Large-scale enterprise / multi-instance implementations
• Agile / SAFe experience

Certifications

• Required: ServiceNow CSA
• Preferred: CAD, CIS
• Senior Architect: CTA / CMA preferred

Looking for: Strong hands-on architects with excellent client-facing and technical leadership experience.