Application Architect - ServiceNow

RAPSYS TECHNOLOGIES PTE LTD; Hyderabad; Sur place; INR 4 200 000 - 6 400 000; Plein temps

Résumé du poste

RAPSYS TECHNOLOGIES PTE LTD in Hyderabad is seeking an experienced Application Architect specialized in ServiceNow. You will lead architectural decisions for ITSM and ITOM, aligning implementations with business goals in a full-time office-based role.

The role requires hands-on governance of CSDM, CMDB modernization, Service Mapping, and Discovery, plus drive of AI-powered ServiceNow solutions. You will collaborate with stakeholders across IT and business units to deliver transformational

Qualifications

• Strong ServiceNow across ITSM/ITOM with architectural focus.
• Proven CSDM implementation and governance experience.
• Leads transformation from customized ITIL to OOB ServiceNow.
• Solid ITIL knowledge and OOB service design principles.
• Hands-on Now Assist implementation and adoption.
• Excellent stakeholder management and communication skills.
• Define platform governance, standards and guardrails.
• CMDB modernization, Service Mapping and Discovery experience.
• Experience with AI-driven ServiceNow solutions.

Responsabilités

• Provide ServiceNow technical and architectural leadership for ITSM/ITOM.
• Govern CSDM implementation and align with business goals.
• Lead transformations to adopt OOB ServiceNow capabilities.
• Apply ITIL principles and design guidelines for processes.
• Hands-on Now Assist implementation and adoption.
• Manage stakeholders and influence cross-functional teams.
• Define platform governance, standards and guardrails.
• Drive CMDB modernization, Service Mapping and Discovery.
• Leverage AI-powered ServiceNow solutions to improve outcomes.

Connaissances

ServiceNow architecture

ITSM/ITOM

CSDM implementation

ITIL process design

Now Assist implementation

Stakeholder management

Platform governance

CMDB modernization & Discovery

AI-driven ServiceNow solutions

Formation

CTA/CMA certification

ServiceNow certifications

Description du poste

Job Description:

We're Hiring: Application Architect - ServiceNow!

Location: Hyderabad, India
Work Mode: Work from Office
Role: Application Architect - ServiceNow

What You'll Do:

• Strong ServiceNow technical and architectural expertise across ITSM and ITOM.
• Deep experience implementing and governing the Common Service Data Model (CSDM) in ServiceNow.
• Proven track record leading transformation programs from customized ITIL processes to OOB ServiceNow processes and capabilities.
• Strong understanding of ITIL processes and ServiceNow OOB process design principles.
• Hands-on experience with Now Assist implementation and adoption.
• Excellent stakeholder management and communication skills, with the ability to influence business and technical teams.
• Experience defining platform governance, standards, and architectural guardrails.
• Experience with CMDB modernization, Service Mapping, and Discovery.
• Experience with AI-driven ServiceNow solutions

Good to Have

• Knowledge of IT Asset Management (HAM/SAM) and related ServiceNow capabilities.
• Exposure to large-scale global ServiceNow transformations in complex enterprise environments.
• Experience with ServiceNow Platform upgrades, technical debt reduction, and platform rationalization initiatives.
• Certification(s) such as Certified Technical Architect (CTA), Certified Master Architect (CMA), or relevant ServiceNow implementation certifications.
• Experience integrating ServiceNow with enterprise platforms such as Azure, Databricks, SAP, or other ERP and monitoring solutions.
• Familiarity with Agile delivery methodologies and product operating models.