Servicenow Architect

Genpact; Pune District, Bengaluru, Delhi; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Genpact in Pune invites applications for a Senior Principal Consultant – Solution Architect specializing in ServiceNow. You will provide technical leadership, design high-level and low-level solutions, and work with client enterprise architecture and ServiceNow teams to deliver scalable, secure platforms.

You will review configurations, ensure platform health, govern architectures, and mentor delivery teams while guiding best practices, demos, and POCs to win and deliver complex ServiceNow

Qualifications

• Certified System Administrator (CSA) with two mainline certifications such as CSM, HRSD, ITSM, GRC or ITOM.
• Experience on S2P, FSO dispute, Service mapping preferred.
• Experience in greenfield implementation of two ServiceNow modules with strong understanding of their features.
• Proven ability to develop ServiceNow solutions that meet business requirements while adhering to best practices.

Responsibilities

• Provides technical leadership to the team and defines a detailed view of the existing architecture.
• Designs high-level and low-level solutions in collaboration with Business Process Analysts and Developers.
• Ensures governance processes and policies are followed and architectures align with business needs.
• Maintains expert knowledge of the ServiceNow platform, products, and ecosystem, and leads architectural reviews.
• Mentors delivery teams, leads training/workshops, and supports customer proofs of concept and demos.

Skills

Technical leadership

Architectural governance

Stakeholder management

Client-facing communication

Solution design

Education

B.Tech / MCA / M.Tech / BSc (Computer) / BE

Tools

ServiceNow

CMDB

Discovery

Event management

Service mapping

HLD/LLD documentation

Job description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting Applications for the role of Senior Principal Consultant – Solution Architect - Service Now

In this role, you will provide technical leadership to the team & work closely with client enterprise architecture team and client ServiceNow Teams

Responsibilities

• Provides technical leadership to the team
• Creates and maintains a detailed view of the existing architecture
• Designs and collaboration with Business Process Analysts and Developers in the creation of a High-Level Solution Design Document.
• Defines and communicates, at an architectural and design level, technical solutions aligned with business problems and systems architecture.
• Ensures technical governance process and policies are being adhered to.
• Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions.
• Creates and maintains a detailed view of integrations
• Creates and maintains a Technical Implementation Roadmap.
• Resolves technical escalations, including responding to defects
• Participates in process workshops
• Works closely with client enterprise architecture team and client ServiceNow Teams
• Periodically Reviews Configuration to ensure Platform health
• Assesses instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow Health Scan
• Reviews design and code per sprint to ensure quality
• Provides hands on assistance with the detailed design and implementation approach of selected projects.
• Ensures design is within the boundaries of Licensed modules else communicates changes in license to the client.
• Maintains expert knowledge of the ServiceNow platform, products, capabilities, and ecosystem.
• Assists in migrating configuration across instances
• Support COE in continuous development of training paths for professional advancement.
• Contribute to ongoing definition of best development and solution practices.
• Lead training workshops as means to spread experiences gained across the practice.

Qualifications we seek in you!

Minimum Qualifications

• Certified System Administrator (CSA) with two mainline certifications, such as customer service management (CSM), human resources service delivery (HRSD), IT service management (ITSM), governance, risk, and compliance (GRC), or IT operations management (ITOM).
• Experience on S2P, FSO dispute, Service mapping would be preferred.
• Experience in greenfield implementation of two ServiceNow modules, with a strong understanding of their features.
• Proven ability to develop ServiceNow solutions that meet business requirements while adhering to ServiceNow best practices and standards.
• Demonstrated experience in providing technical guidance and leadership to development teams, overseeing the implementation of ServiceNow modules to ensure quality delivery.
• Extensive experience collaborating closely with customer stakeholders, client ServiceNow architects, and enterprise architects.
• Skilled in implementing CMDB, discovery, event management, and service mapping.
• Proficient in preparing high-level design (HLD) and low-level design (LLD) documents.
• Experienced in enabling new features as ServiceNow introduces them.
• Continuously upskill knowledge on ServiceNow features released with each update and patch.
• Ensure designs align with business requirements, maintainability, performance, and overall instance health.
• Familiar with ServiceNow features and experienced in preparing customer proofs of concept (POCs) and demos.
• Excellent communication skills for client-facing roles.

Preferred Qualifications/ Skills

• B.Tech / MCA / M.Tech / BSc (Computer) / B.E.