Senior Technical Architect -ServiceNow -PAN India

Genpact; Hyderabad, Bengaluru, Delhi; Hybrid; INR 3,000,000 - 5,200,000; Full time

Job summary

Genpact is seeking a Senior Principal Consultant Solution Architect for ServiceNow in Hyderabad, India. You will provide technical leadership to the team and work closely with the client enterprise architecture team and ServiceNow teams to design and implement robust solutions.

The role emphasizes governance, architectural controls, and continuous improvement of platform health, with a focus on ServiceNow modules, integration, and roadmap maturity.

Qualifications

• Proven ability to lead technical teams and deliver architecture-driven solutions.
• Experience in greenfield ServiceNow module implementations with strong feature understanding.
• Familiar with delivering high-level and low-level design documents as per standards.

Responsibilities

• Provides technical leadership to the team and aligns solutions with business problems.
• Designs high-level solution architecture and collaborates with analysts and developers.
• Ensures governance, licensing boundaries, and platform health across instances.
• Creates and maintains integrations and a technical implementation roadmap.
• Reviews design/code per sprint to ensure quality and assists with detailed design.

Skills

Technical leadership

Client Stakeholders

ServiceNow expertise

Education

B.Tech / MCA / M.Tech / BSc (Computer) / B.E.

Tools

CMDB

Discovery

Event Management

Service Mapping

S2P

Job description

Inviting Applications for the role of Senior Principal Consultant Solution Architect - Service Now

In this role, you will provide technical leadership to the team & work closely with client enterprise architecture team and client ServiceNow Teams

Responsibilities

• Provides technical leadership to the team
• Creates and maintains a detailed view of the existing architecture
• Designs and collaboration with Business Process Analysts and Developers in the creation of a High-Level Solution Design Document.
• Defines and communicates, at an architectural and design level, technical solutions aligned with business problems and systems architecture.
• Ensures technical governance process and policies are being adhered to.
• Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions.
• Creates and maintains a detailed view of integrations
• Creates and maintains a Technical Implementation Roadmap.
• Resolves technical escalations, including responding to defects
• Participates in process workshops
• Works closely with client enterprise architecture team and client ServiceNow Teams
• Periodically Reviews Configuration to ensure Platform health
• Assesses instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow Health Scan
• Reviews design and code per sprint to ensure quality
• Provides hands on assistance with the detailed design and implementation approach of selected projects.
• Ensures design is within the boundaries of Licensed modules else communicates changes in license to the client.
• Maintains expert knowledge of the ServiceNow platform, products, capabilities, and ecosystem.
• Assists in migrating configuration across instances
• Support COE in continuous development of training paths for professional advancement.
• Contribute to ongoing definition of best development and solution practices.
• Lead training workshops as means to spread experiences gained across the practice.

Qualifications we seek in you!

Minimum Qualifications

• Certified System Administrator (CSA)with two mainline certifications, such as customer service management (CSM), human resources service delivery (HRSD), IT service management (ITSM), governance, risk, and compliance (GRC), or IT operations management (ITOM).
• Experience on S2P, FSO dispute, Service mapping would be preferred.
• Experience in greenfield implementation of two ServiceNow modules, with a strong understanding of their features.
• Proven ability to develop ServiceNow solutions that meet business requirements while adhering to ServiceNow best practices and standards.
• Demonstrated experience in providing technical guidance and leadership to development teams, overseeing the implementation of ServiceNow modules to ensure quality delivery.
• Extensive experience collaborating closely with customer stakeholders, client ServiceNow architects, and enterprise architects.
• Skilled in implementing CMDB, discovery, event management, and service mapping.
• Proficient in preparing high-level design (HLD) and low-level design (LLD) documents.
• Experienced in enabling new features as ServiceNow introduces them.
• Continuously upskill knowledge on ServiceNow features released with each update and patch.
• Ensure designs align with business requirements, maintainability, performance, and overall instance health.
• Familiar with ServiceNow features and experienced in preparing customer proofs of concept (POCs) and demos.
• Excellent communication skills for client-facing roles.

Preferred Qualifications/ Skills

• B.Tech / MCA / M.Tech / BSc (Computer) / B.E.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.