Servicenow Tech Lead

Genpact; India; On-site; INR 2,200,000 - 4,200,000; Full time

Job summary

Genpact in India seeks a Principal Consultant – ServiceNow Tech Lead to own technical delivery and lead a team of developers. You will guide design, development, and deployment of ServiceNow solutions across modules, ensuring quality through reviews and testing.

The role requires hands-on JavaScript, ServiceNow scripting, and strong client-facing communication. Certifications such as CSA and ITSM/HRSD/CSM/GRC are preferred, with experience in integrations and upgrades.

Qualifications

• ServiceNow development experience.
• Demonstrate prior experience leading client projects as a technical lead.
• CSA plus one mainline Implementor certifications (CSM/HRSD/ITSM/GRC etc.).
• One greenfield implementation of any ServiceNow module.
• Strong hands-on experience in JavaScript scripting, debugging, and deployment using update sets.
• Experience with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, ACLs, APIs, Service Portal.
• Experience in integrating with 3rd party tools using Rest, SOAP, Scripted and Flow/Integration Hub.

Responsibilities

• You are the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed.
• Mentor and lead a team of developers.
• Participate in requirement discovery with clients and design/develop ServiceNow solutions.
• Carry out agile sprint tasks to support release cycles and perform testing and peer reviews.
• Coordinate with Client, Architects, Business Analysts, and developers to translate business requirements to technical tasks.
• Build and maintain technical documentation and support production environments.

Skills

ServiceNow Development

Team Leadership

Client Engagement

JavaScript

Tools

Azure DevOps

Jira

Rally

Job description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting Applications for the role of Principal Consultant – Service Now Tech Lead

In this role, you will be the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed.

Responsibilities

• You are the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed.
• Mentor and lead a team of developers.
• Participate in requirement discovery with clients, design and develop solutions for the ServiceNow platform, ranging from current feature enhancements and bug fixes to full application suite deployment.
• Carry out agile sprint-defined development tasks to support release cycles, including execution of development, unit testing, functional testing, and overall peer review of team member work.
• Reviews design and code per sprint to ensure quality.
• Creation and customization of complex workflows and custom workflow activities.
• Coordinate with Client, Architects, Business Analysts, and developers to translate business requirements to technical requirements and development tasks.
• Contribute and review user stories.
• Build and maintain technical documentation.
• Monitor health, usage, and overall compliance of ServiceNow and its applications
• Develop a keen understanding of the products we implement and client business.
• Provide production support and be able to resolve problems under pressure.
• Assists in project estimation.
• Participate in regular Knowledge Transfer sessions with ServiceNow Developers
• Stay current with new and updated capabilities of the ServiceNow Platform
• Coordinate upgrades to Production and Sub-Production instances
• Coordinate sub-production testing, evaluation, and regression remediation
• Participate in blueprinting workshops and contribute with documentation and effort estimation.
• Support COE in continuous development of training paths for professional advancement.
• Contribute to ongoing definition of best development and solution practices.
• Lead training workshops as mean to spread experiences gained across the practice.

Qualifications we seek in you!

Minimum Qualifications / Skills

• Relevant experience ServiceNow Development.
• Demonstrate prior experience in leading client projects as a technical lead.
• Certified System Administrator (CSA) plus one mainline Implementor certifications (CSM / HRSD/ITSM/GRC etc.). Experience on S2P, FSO dispute, Service mapping would be preferred.
• One greenfield implementation of any ServiceNow module.
• Strong hand-on experience in Java scripting, debugging and deployment using update sets for new applications, enhancements, and version upgrades
• Hands-on Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, API’s, Service Portal etc...
• Experience in Integration with 3rd party tools using Rest, SOAP, Scripted and Flow/Integration Hub.
• Good understanding of ServiceNow Best practices in scripting, integration.
• Experience in deploying code from Lower instance to Production.
• Experience in Cloning and Upgrades.
• Excellent communication Skills for client facing roles.
• Good management, analytics, problem solving & interpersonal skills
• Self-motivated, Positive outlook & result oriented

Preferred Qualifications/ Skills

• Knowledge of Azure DevOps/ TFS / Jira / Rally Etc..