ServiceNow Architect

Genpact Ltd.; Gurugram District; Remote; INR 7,605,000 - 9,506,000; Full time

Job summary

Genpact Ltd. is seeking a Senior Principal Consultant – Solution Architect for ServiceNow to provide technical leadership and work closely with client enterprise architecture teams and ServiceNow squads.

You will shape high-level designs, drive architecture governance, and guide teams through complex implementations. The role emphasizes hands-on architectural oversight, CMDB and service mapping, and ongoing upskilling with every ServiceNow release.

Qualifications

• CSA certification with two mainline certifications (CSM/HRSD/ITSM/GRC/ITOM).
• Experience on S2P, FSO dispute, Service mapping preferred.
• Greenfield implementation of two ServiceNow modules with solid feature knowledge.
• Proven ability to develop ServiceNow solutions that meet business requirements.
• Demonstrated experience leading development teams and ensuring quality delivery.
• Extensive collaboration with customer stakeholders, ServiceNow architects, and enterprise architects.
• Skilled in implementing CMDB, discovery, event management, and service mapping.
• Proficient in preparing high-level and low-level design documents.
• Experienced in enabling new features as ServiceNow releases them.
• Continuously upskill knowledge on ServiceNow features released with updates and patches.
• Ensure designs align with business requirements, maintainability, performance, and health.
• Experience preparing customer proofs of concept (POCs) and demos.
• Excellent communication skills for client-facing roles.

Responsibilities

• Provides technical leadership to the team.
• Creates and maintains a detailed view of the existing architecture.
• Designs and collaborates with Business Process Analysts and Developers in the creation of a High-Level Solution Design Document.
• Defines and communicates at architectural and design level solutions aligned with business problems.
• Ensures technical governance processes and policies are followed.
• Provides architectural controls to ensure correct technical solutions are used.
• Creates and maintains a detailed view of integrations.
• Creates and maintains a Technical Implementation Roadmap.
• Resolves technical escalations, including responding to defects.
• Participates in process workshops.
• Works with client enterprise architecture teams and client ServiceNow Teams.
• Periodically reviews configuration to ensure platform health.
• Assesses instance health via ServiceNow Health Scan.
• Reviews design and code per sprint to ensure quality.
• Provides hands-on assistance with detailed design and implementation approaches.
• Ensures design is within license boundaries or communicates changes to the client.
• Maintains expert knowledge of the ServiceNow platform, products, and ecosystem.
• Assists in migrating configuration across instances.
• Supports COE in developing training paths for advancement.
• Contributes to ongoing definition of best development and solution practices.
• Leads training workshops to share expertise across the practice.

Skills

Technical leadership

Architectural governance

ServiceNow expertise

Client-facing communication

Collaboration with stakeholders

Tools

ServiceNow

Job description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting Applications for the role of Senior Principal Consultant – Solution Architect - Service Now

In this role, you will provide technical leadership to the team & work closely with client enterprise architecture team and client ServiceNow Teams

Responsibilities

• Provides technical leadership to the team
• Creates and maintains a detailed view of the existing architecture
• Designs and collaboration with Business Process Analysts and Developers in the creation of a High-Level Solution Design Document.
• Defines and communicates, at an architectural and design level, technical solutions aligned with business problems and systems architecture.
• Ensures technical governance process and policies are being adhered to.
• Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions.
• Creates and maintains a detailed view of integrations
• Creates and maintains a Technical Implementation Roadmap.
• Resolves technical escalations, including responding to defects
• Participates in process workshops
• Works closely with client enterprise architecture team and client ServiceNow Teams
• Periodically Reviews Configuration to ensure Platform health
• Assesses instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow Health Scan
• Reviews design and code per sprint to ensure quality
• Provides hands on assistance with the detailed design and implementation approach of selected projects.
• Ensures design is within the boundaries of Licensed modules else communicates changes in license to the client.
• Maintains expert knowledge of the ServiceNow platform, products, capabilities, and ecosystem.
• Assists in migrating configuration across instances
• Support COE in continuous development of training paths for professional advancement.
• Contribute to ongoing definition of best development and solution practices.
• Lead training workshops as means to spread experiences gained across the practice.

Qualifications we seek in you!

Minimum Qualifications

• Certified System Administrator (CSA) with two mainline certifications, such as customer service management (CSM), human resources service delivery (HRSD), IT service management (ITSM), governance, risk, and compliance (GRC), or IT operations management (ITOM).
• Experience on S2P, FSO dispute, Service mapping would be preferred.
• Experience in greenfield implementation of two ServiceNow modules, with a strong understanding of their features.
• Proven ability to develop ServiceNow solutions that meet business requirements while adhering to ServiceNow best practices and standards.
• Demonstrated experience in providing technical guidance and leadership to development teams, overseeing the implementation of ServiceNow modules to ensure quality delivery.
• Extensive experience collaborating closely with customer stakeholders, client ServiceNow architects, and enterprise architects.
• Skilled in implementing CMDB, discovery, event management, and service mapping.
• Proficient in preparing high-level design (HLD) and low-level design (LLD) documents.
• Experienced in enabling new features as ServiceNow introduces them.
• Continuously upskill knowledge on ServiceNow features released with each update and patch.
• Ensure designs align with business requirements, maintainability, performance, and overall instance health.
• Familiar with ServiceNow features and experienced in preparing customer proofs of concept (POCs) and demos.
• Excellent communication skills for client-facing roles.

Preferred Qualifications/ Skills

The approximate annual base compensation range for this position is [$80,000 to $100,000]. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity

Work-from-Anywhere Roles – “Los Angeles California-based candidates are not eligible for this role”

Location-based Roles (e.g., Richardson roles – metro area can be adjusted by role location)

Los Angeles, California based candidates are not eligible for this role.<< Dallas Metro >> area candidates are eligible for this role only.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.