ServiceNow Architect

Tata Consultancy Services; Chennai District; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Tata Consultancy Services in India is seeking a Senior ServiceNow Architect to lead discovery workshops, design MSP architecture, and own CMDB/CSDM alignment across tenants and domains.

Role requires 10+ years of experience, strong governance skills, and the ability to drive integration and DevSecOps practices in a cloud/enterprise environment.

Qualifications

• 10+ years of experience in ServiceNow architecture and delivery.
• Strong expertise in MSP governance, domain modeling and ACL strategies.
• Proven ability to design CMDB/CSDM blueprints and drive integration architecture.
• Experience with DevSecOps, CI/CD gates, and ATF suites.
• Ability to coordinate upgrades, change governance and runbooks.

Responsibilities

• Lead discovery workshops and capture functional & nonfunctional requirements per tenant/domain.
• Author MSP architecture: domain model, ACL strategy, integration architecture, CMDB/CSDM blueprint.
• Define onboarding/offboarding processes: catalogs, domains, roles, data segregation and guardrails.
• Establish DevSecOps for ServiceNow: branching, update sets hygiene, source control, ATF suites, CI/CD gates.
• Plan upgrades/patches with governance; coordinate cloning; execute regression plans with ATF tests.
• Own CMDB health and CSDM alignment; set targets and remediation plans.
• Run integration governance: credentials vaulting, MID server sizing, observability dashboards.
• Publish SoWs, design artifacts (HLD/LLD), RACI; chair design reviews and CAB/ARB meetings.

Skills

Discovery workshops

MSP architecture

DevSecOps

CMDB/CSDM

Integration governance

Leadership reporting

Tools

ServiceNow

CI/CD

ATF

Source Control

MID Server

Job description

Greetings from Tata Consultancy Services!

Join us and be part of TCS's AI Cloud transformation journey!

About the Unit:

TCS Cloud is accelerating the shift to an AI-powered, cloud-first future. As a strategic transformation partner to the world's leading enterprises, it is helping businesses reimagine their core, modernise platforms, unlock data-driven intelligence, and scale innovation through cloud, AI, cybersecurity, automation, and digital engineering. By combining deep industry expertise with cutting-edge technologies, TCS Cloud is enabling the rise of agile, resilient, and intelligent enterprises built to thrive in a rapidly evolving digital world.

Job Title: ServiceNow Architect

Job Location: Hyderabad/Chennai

Experience required: 10+ YEARS

Job Description:

• Lead discovery workshops; capture functional & nonfunctional requirements (security, availability, performance, compliance) per tenant/domain.
• Author MSP architecture: domain model, ACL strategy, integration architecture, CMDB/CSDM blueprint, and support model.
• Define tenant onboarding/offboarding process: catalog, domains, roles, groups, data segregation, and guardrail checks.
• Establish DevSecOps for ServiceNow: branching, update sets hygiene, Source Control, ATF suites, CI/CD gates, and rollback procedures.
• Plan upgrades/patches with change governance; coordinate cloning schedules; execute regression plans with ATF/automated tests.
• Own CMDB health and CSDM alignment; set measurable targets and remediation plans.
• Run integration governance: credentials vaulting, MID server sizing, error handling, and observability dashboards.
• Publish SoWs, design artifacts (HLD/LLD), RACI, and operational runbooks; chair design reviews and CAB/ARB where needed.
• Coach developers/admins; enforce coding standards, performance best practices, and secure configurations.
• Engage with vendors and ServiceNow store/app providers; evaluate addons and manage licensing.
• Report KPIs to leadership; continuously improve MSP maturity (automation, reliability, cost).

Research Study: Cloud strategy and transformation-

https://www.tcs.com/what-we-do/services/consulting/cloud-strategy-transformation