Servicenow Architect

V2 Solutions; Hyderabad; On-site; INR 2,400,000 - 6,000,000; Full time

Job summary

TCS invites applications for a Senior ServiceNow Architect to own the end-to-end architecture of a shared ServiceNow MSP instance with domain separation and strong governance. The role spans tenant onboarding, ACL design, and cross-domain access control in a multi-tenant setup, with an emphasis on scale and reliability.

You will lead integrations, CI/CD, upgrades, and CMDB health initiatives across ITSM, ITOM, and related modules, driving best practices and architectural sign-offs in a

Qualifications

• Own architecture for a shared ServiceNow MSP instance with domain separation and ACL design.

Responsibilities

• Define and govern multi- tenant operating model with domain hierarchies and guardrails.

Skills

ServiceNow

Domain Separation

ITSM

CMDB/CSDM

ITOM

Integrations

CI/CD

HLD/LLD/ADR

Tools

Git

ATF

Integration Hub

MID Server

REST/SOAP

ServiceNow Studio

Job description

TCS Inviting Applications For The Role: Servicenow Architect Exp:10-15yrs Location: Chennai. Hyderabad

1. Own architecture for a shared ServiceNow MSP instance with Domain Separation: tenant onboarding, data/record segregation, ACL design, and scoped app boundaries.
2. Define and govern multitenant operating model: domain hierarchies, domainaware tables, process segregation, crossdomain access controls, and guardrails.
3. Lead endtoend solutioning across ITSM (Incident/Problem/Change/Request), CMDB/CSDM, ITOM (Discovery, Service Mapping, Event) as applicable.
4. Design integrations via Integration Hub/Service Bridge, MID Servers, REST/SOAP, JDBC, email, webhooks; establish patterns for retries, idempotency, pagination, and monitoring.
5. Establish instance strategy: subprod tiers (DEV/TEST/QA/UAT/PROD), cloning cadence, update set strategy, Source Control (Git), ATF automation, and CI/CD pipelines.
6. Plan and drive upgrades & patching (Family Releases): preassessment, skiplist review, regression testing, and postupgrade fixes with minimal tenant disruption.
7. Architect CMDB health: reconciliation, identification rules, deduplication, class model governance, data quality dashboards.
8. Security & Compliance: SSO (SAML/OAuth), encryption, secrets, RBAC/ACLs, domainaware security policies, audit logs, and regulatory alignment.
9. Performance & Reliability: query optimization, table/index strategy, async jobs, background scripts control, and platform limits (flows/jobs).
10. Service Portal/Workspace architecture, theming and component reuse; UX guardrails and accessibility considerations.
11. Lead technical reviews, mentorship, and design signoffs; produce HLD/LLD, ADRs, and reusable reference architectures.