ServiceNow Architect

Tap Growth ai; Bengaluru Urban; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Tap Growth ai is seeking a ServiceNow Architect in Bangalore Urban to lead architecture, design, and delivery of enterprise-scale ServiceNow solutions. The role requires a hands-on expert in ITSM, ITOM, and related modules, with leadership to mentors teams and govern platform upgrades.

Responsibilities include designing scalable solutions, governing MID Server integrations, and driving ITIL-based transformation to align with business goals.

Qualifications

• 8+ years in ServiceNow architecture and delivery.
• Hands-on ITSM, ITOM, and knowledge/case management experience.
• Strong ITIL and Agile familiarity.

Responsibilities

• Lead end-to-end architecture and implementation of ServiceNow modules.
• Drive transformation and align platform with enterprise goals.
• Provide technical leadership and mentor junior architects.
• Translate requirements into scalable design and data models.
• Manage MID Server lifecycle and secure integrations.
• Leverage Performance Analytics for dashboards and insights.
• Oversee testing, governance, and upgrades.
• Bridge with stakeholders across technical and business teams.

Skills

JavaScript

AngularJS

HTML

CSS

XML

Jelly scripting

Python

PowerShell

Bash

Core Java

ITIL

Leadership

Tools

REST

SOAP

LDAP

SSO

SAML

JDBC

ODBC

MID Server

Job description

We're Hiring: ServiceNow Architect!

We are looking for a skilled and experienced ServiceNow Architect to lead the design, development, and implementation of ServiceNow solutions. The ideal candidate will have a strong technical background with at least 8 years of experience in ServiceNow architecture and hands-on expertise in ITSM, ITOM, and other modules. Join us in Bangalore Urban, India and help drive innovation and efficiency across our enterprise platforms.

Location:

Bangalore Urban, India

Work Mode:

Work from Office

Role:

ServiceNow Architect

What You'll Do:

We are looking for 8+ years of an experienced ServiceNow Architect to lead architecture, design, and delivery of enterprise-scale ServiceNow solutions.

Key Responsibilities:

• Architecture & Design: Lead end-to-end architecture and implementation of ServiceNow modules including ITSM, CSM, HRSD/HRSM, Knowledge & Case Management, and Custom Portals (ITOM is a plus).
• Strategic Transformation: Drive ITIL-based transformation initiatives, aligning platform capabilities with business and enterprise architecture goals.
• Technical Leadership: Act as SME and technical leader, providing guidance to development teams and mentoring junior architects.
• Solution Development: Translate business requirements into scalable, maintainable solutions, including design documentation and data model enhancements.
• Integration & MID Server: Manage MID Server lifecycle, and design secure integrations with intranet and external systems.
• Analytics & Reporting: Utilize ServiceNow Performance Analytics and BI tools for dashboards and data-driven insights.
• Quality Assurance: Oversee testing strategy, usability reviews, and validation to ensure high-quality deliverables.
• Platform Governance: Manage upgrades, new feature adoption, and architectural governance.
• Stakeholder Management: Act as a bridge between technical teams and business stakeholders.

Required Skills & Expertise:

Core Technologies:

• JavaScript, AngularJS, HTML, CSS, XML, Jelly scripting
• Python, PowerShell, Bash, Core Java
• Databases: MySQL, MS SQL Server, PL/SQL

Integration & Platform:

• REST, SOAP, LDAP, SSO, SAML, JDBC, ODBC
• Strong expertise in ServiceNow architecture, scripting, and integrations
• Hands-on experience with MID Server configuration and troubleshooting

ServiceNow Experience:

• 8+ end-to-end implementations and platform upgrades
• Strong understanding of Agile methodologies and ITIL processes

Soft Skills:

• Strong leadership and communication
• Excellent analytical and problem-solving abilities
• Experience working with cross-functional and global teams

Experience & Qualifications:

• 8+ years in ServiceNow architecture and delivery