ServiceNow Architect

Rapsys Technologies Pte Ltd.; Bengaluru Urban; Presencial; INR 4.000.000 - 6.000.000; Jornada completa

Descripción de la vacante

Rapsys Technologies Pte Ltd. is seeking an experienced ServiceNow Architect to lead architecture, design, and delivery of enterprise-scale ServiceNow solutions in Bangalore Urban, India. You will drive ITIL-aligned transformations and mentor teams across cross-functional groups.

The role requires 8+ years in ServiceNow architecture with hands-on ITSM, ITOM, and integration expertise, in a work-from-office setup.

Formación

• 8+ years of experience in ServiceNow architecture and delivery.
• Hands-on experience across ITSM, ITOM, and related modules.
• Strong understanding of architecture design, integration patterns, and governance.

Responsabilidades

• Lead end-to-end architecture and implementation of ServiceNow solutions.
• Drive ITIL-based transformation initiatives aligned with enterprise goals.
• Mentor junior architects and guide development teams on best practices.

Conocimientos

JavaScript

AngularJS

HTML

CSS

XML

Jelly scripting

Python

PowerShell

Bash

Core Java

MySQL

MS SQL Server

PL/SQL

Herramientas

REST

SOAP

LDAP

SSO

SAML

JDBC

ODBC

MID Server

Descripción del empleo

We're Hiring: ServiceNow Architect!

We are looking for a skilled and experienced ServiceNow Architect to lead the design, development, and implementation of ServiceNow solutions. The ideal candidate will have a strong technical background with at least 8 years of experience in ServiceNow architecture and hands-on expertise in ITSM, ITOM, and other modules. Join us in Bangalore Urban, India and help drive innovation and efficiency across our enterprise platforms.

Location:

Bangalore Urban, India

Work Mode:

Work from Office

Role:

ServiceNow Architect

What You'll Do:

We are looking for 8+ years of an experienced ServiceNow Architect to lead architecture, design, and delivery of enterprise-scale ServiceNow solutions.

Key Responsibilities:

• Architecture & Design: Lead end-to-end architecture and implementation of ServiceNow modules including ITSM, CSM, HRSD/HRSM, Knowledge & Case Management, and Custom Portals (ITOM is a plus).
• Strategic Transformation: Drive ITIL-based transformation initiatives, aligning platform capabilities with business and enterprise architecture goals.
• Technical Leadership: Act as SME and technical leader, providing guidance to development teams and mentoring junior architects.
• Solution Development: Translate business requirements into scalable, maintainable solutions, including design documentation and data model enhancements.
• Integration & MID Server: Manage MID Server lifecycle, and design secure integrations with intranet and external systems.
• Analytics & Reporting: Utilize ServiceNow Performance Analytics and BI tools for dashboards and data-driven insights.
• Quality Assurance: Oversee testing strategy, usability reviews, and validation to ensure high-quality deliverables.
• Platform Governance: Manage upgrades, new feature adoption, and architectural governance.
• Stakeholder Management: Act as a bridge between technical teams and business stakeholders.

Required Skills & Expertise:

Core Technologies:

• JavaScript, AngularJS, HTML, CSS, XML, Jelly scripting
• Python, PowerShell, Bash, Core Java
• Databases: MySQL, MS SQL Server, PL/SQL

Integration & Platform:

• REST, SOAP, LDAP, SSO, SAML, JDBC, ODBC
• Strong expertise in ServiceNow architecture, scripting, and integrations
• Hands-on experience with MID Server configuration and troubleshooting

ServiceNow Experience:

• 8+ end-to-end implementations and platform upgrades
• Strong understanding of Agile methodologies and ITIL processes

Soft Skills:

• Strong leadership and communication
• Excellent analytical and problem-solving abilities
• Experience working with cross-functional and global teams

Experience & Qualifications:

• 8+ years in ServiceNow architecture and delivery